Harvinder Kumar Email & Phone Number

Dubai, Ae

United Arab Emirates

Dubai, United Arab Emirates

• The duty is to oversee and manage the day-to-day operations of the company.• Coordination with end users and Warehouse team members for various Logistic requirements.• The duty is to ensure that the organization is running smoothly and efficiently. The job entails managing a wide range of tasks and responsibilities.• Communicate with the suppliers for wrong deliveries, replacements for obsolete items, mis-matches in part Nos. etc.• Follow up with suppliers for proving the delivery on schedule.• Updating Inventory and keeping all record in the data in excel sheet• Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer.• Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees.• Confident communicator with an interest in listening to what the customer has to say.• Providing all the important information for visitor and special guest as update on daily basses in EXPO to make they are journey easier.• Delivered consistently excellent customer service to guarantee a positive first response on services.• Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently.• Carried out controlled/uncontrolled/emergency evacuation of passengers.• Delivered essential messages to passengers via audio or visual means in a timely, clear and proactive manner

United Arab Emirates

• Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently.• Carried out controlled/uncontrolled/emergency evacuation of passengers.• Delivered essential messages to passengers via audio or visual means in a timely, clear and proactive manner.• Monitored and controlled the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.• Assisted passengers with special accessibility needs.• Handled cash from ticket sales in accordance with company procedure.• Met and greeted customers and provide a highly visible and proactive level of customer service.• Enforced safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the Dubai Metro.• Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful

Dubai, United Arab Emirates

*Monitor & inspect station operations *Monitor train movements & report to train controller if any faults is found .*Responsible in taking specific outcome of customer satisfaction surveys and implement corrective action to ensure that station operations are all committed to keeping the benchmark Provide effective communication and information with internal and external parties in an efficient and timely manner .*Provide Tickets sales, train services and respond to passenger enquiries .*Meet and greet customers and provide highly visible and proactive level of customer service .*Assist passengers with special needs .

United Arab Emirates

Worked as CCTV operator Serco Monorail Transit System in Palm Jumierah

Jalandhar Area, India