● Foster a welcoming environment by serving as a pleasant first point of contact in the reception area.● Warmly answer multiple phone lines, direct calls, and inquiries to appropriate departments or personnel.● Coordinate patient appointments through phone calls, ensuring 100% HIPPA compliance.● Prepare the patient room for injection appointments, sanitizing, prepping the sonogrammachine, and setting up patient demographics for the doctor to review.● Communicated with pharmacies to verify prescriptions received and voided whennecessary.● Partnered with other medical facilities in sending clinical notes for common patientsabiding by HIPPA regulations.● Providing general office and administrative support.● Processing payments for co-pays and balance owed at the time of patient appointment.● Prepared weekly schedules for doctors by verifying the eligibility of insurance, obtainingreferrals needed, and ensuring all medical documents were received prior to scheduled appointments (i.e. MRI, XRAY or CT Scans, discharge letter, medication list

● Greeting and checking in customers● Answering multiple phone lines and directing calls to appropriate departments and or taxpreparers.● Providing general office and administrative support, faxing, scanning, mailing, and filingdocuments.● Maintained a clean and welcoming lobby and workspace by restocking office supplies,sanitizing, and straightening the seating area for customers to ensure comfort.

● Ensured food quality and service standards were consistently met.● Effectively resolved problems and concerns to the satisfaction of all parties involved.● Optimized profits by controlling food, beverage, and labor costs daily.● Assisted in managing and tracking inventory and ensuring that products were replenishedand restocked.● Managed end-of-day batches by logging daily sales and receipts.

● Verified patient in compliance with substance abuse treatment programs by administeringdrug and alcohol tests.● Prepared and maintained case files, records, and progress reports.● Informed inmates or offenders of specific conditional release requirements.● Followed court proceedings or suggested additional actions for probation violations.

● Trained and supervised staff on store policies and procedures, and customer serviceetiquette.● Maintained a high level of accuracy in financial transactions and logging in end-of-the-day sales.● Assisted with scheduling employees and assigning work areas to maximize productivity.● Positively contributed to the customer shopping experience by providing friendly,knowledgeable, and professional service.