As an Administrative Coordinator working for the Administrative Department, reporting into the Terminal & Operations Manager, I complete the following duties:• Sort incoming electronic mail and distribute it within departments and organizations. • Training new personnel on AS400 system • Ensures guests/customers are treated in a professional manner. • Interaction with customer on a regular basis through phone and emails • Participates in Health and Safety training organized by the management. • Ensures electronic filing is done. • Prepare and proofread bills, reports, forms, manifest and correspondences to ensure the accuracy of text and format. • Checks Dangerous Goods paperwork if all information is on the DG paperwork. • Creates Manifests for Outbound Loads ensuring all information is completed. • Cuts Line haul Order Number for the outbound load to be sent to dispatch. • Updates Dangerous Goods program to ensure accurate DG placards are input into the system and driver will have these placards in the trailers that needs to go with the outbound drivers for transport to Canada wide destination terminals. • Work with customs brokers to get timely customs entries for seamless transit of freight. • Organizes with the dock to ensure accurate loading for the outbound lanes for the US gateways. • Performing other duties as required.

● Optimized workflow processes by introducing automation and digital tools, resulting in a 25% decrease in manual tasks and improved overall efficiency.● Successfully resolved 35% of customer inquiries on the first call, enhancing customer satisfaction and retention rates.● Collaborated in a fast-paced start-up environment, efficiently managing 30+ ad hoc tasks as a proactive team player. Demonstrated exceptional time management by providing administrative and reception support, handling 100+ tasks with precision and efficiency.● Produced and delivered 30+ accurate reports and business correspondence, consistently meeting strict standards and tight deadlines.● Collaborated with cross-functional teams, achieving a 28% improvement in interdepartmental communication and project coordination.● Improved data accuracy through regular audits, reducing errors and enhancing data-driven decision-making● Achieved 20% reduction in administrative costs through efficient coordination and management of daily office operations, enhancing overall efficiency and productivity. Also, performed other admin duties such as P&D Entry, Linehaul terminal reports, OS&D audits and managing terminal cash accounts.

• Conducted close protection for over 40 clients by providing outstanding performance.• Provided escort, CCTV surveillance, access control duty, fire-watch, alarm response and foot patrolling services.• Implemented defensive tactics, surveillance skills, detention & arresting techniques by serving as safeguard. • Solved over 15 loss prevention & robbery cases with error free procedures at several public facilities.