• Audit Vendors Performance Reports & verify the stats with Mobily OSS • Define Services Assurance & Escalation Processes for all Data Services • Define thresholds with different priorities & implement notification system in OSS for all Data related Services • KPI escalation and follow up till resolution • Scrutinizing Vendors Trouble Tickets as per the agreed SLA on daily basis • Carry out deep down analysis of performance issues across the network to identify the problem and determine the degradation is impacting customers using Performance Management Tool • Monitoring & Measuring Utilization for Mobily Global Network, Google Caches, DNS, Wirefilters, IP/MPLS (Fixed & GSM) • Preparation of Reports for all Data Network i.e. ISP, FTTX, PS, IP/MPLS, Public-Wifi on daily, weekly, monthly & yearly basis and review the reports to ensure the efficiency of the Network. • Provide trending as well as forecasting of Services Utilization & Users trending for Mobily Internet Services • Provide Internet Traffic forecasting on Major Events (Ramdan, Hajj) • Provide on demand DPI stats with enriched comparisons & forecasting for FTTX & PS service

• Responsible for Network fault detection and rectification, network management, surveillance and troubleshooting faults caused by as transmission problems, redundant link between core STC IP/MPLS network and also other STC equipment connected to core IP/MPLS network. • Perform network audit to enhance and optimize network performance • Monitoring network traffic, and activity, network alarms, capacity and usage to ensure continued integrity and optimal network performance through Network Monitoring System

• Providing Level-1 Support for Mobily Fixed IP/MPLS Services & Enterprise Network • Monitoring Major inter KSA, International Upstream, Blackberry links, Mobily Data centers, Core Devices, and Servers (all regions) • Providing Front Desk Support on Wimax, HSPA, FTTX, PMP, GPON related issues (Corporate) between Business Operation and Back Office • Troubleshoot LAN / WAN issue of Mobily Enterprise Network & provide support for the same • Implement and Optimize the devices by Cisco recommended configuration • Responsible to provide technical support & technical training to site engineer and NOC (Network operation Center) team • Co-operate with Customer Care to ensure the best feedback for end-users • Interaction with other NOC and Operational teams with agreed procedures

• Handling Overall IT related tasks in the company • Administrating, managing, troubleshooting & handling company Enterprise Network • Designed Company’s Web-based Business application • Scheduling sales, maintenance, & network utilization reports • Deploying, Maintaining & Managing Company’s Web Hosting Server

• Manages all network servers and other network components including installation, configuration and maintenance • Develops and maintains network security procedures. Adds, removes, and changes authorities for network users • Resolves problems reported by end users for local and wide area networks, personal computers, networking equipment (switches, routers, etc.) Provides answers to complex questions related to these systems • Monitors and measures the performance of the network; reports problems to the appropriate • Researches, plans and oversees network and telephone system replacements and upgrades • Maintains documentation of the network, telecommunications and telephone systems • Establishes and maintains contact with vendors for support and problem resolution • Supervises, trains and evaluates Technical Assistants • Provide end user web hosting (Cpanel) support