Client Relationship Management:Served as the primary POC with the customer's (STC, Zain, Huawei, Nokia & Ericsson) Project managers for project progress and issues.Developed a keen understanding of program goals and requirements, and develop and enact a vision to both meet the customer’s current needs, and for evolution of the program to meet changing client needsContract ManagementStaff ManagementSubcontractor ManagementQuality ManagementScope, Schedule, Risk and Change ManagementDeliverable ManagementFinancial ManagementPerformance Management and ReportingBusiness Growth

Perform O&M activities for multi vendor Core Network CS & PS that includes: CS (Huawei HCTE and NSN Transits), Packet Switching- NGN (Huawei & ZTE C4) and Signaling (Tekelec) domain.2nd level support working 24x7 for all technical issuesResponsible to manage day to day surveillance activity in network operation centre. Support configuration management and implement Software/ Hardware configuration data changes for network resource. Responsible to provide all relevant information about the current network status to the concerned department. EMS/NMS authority administration for collection of network surveillance alarms and dependability statistics. Conduct first level diagnostic in isolating and identifying fault location before escalating to field support team Perform change request and configuration in network elements. Support in generating network performance reports related to Huawei & ZTE core network To analyze through feedback from field staff on possible causes of the outage and provide reasons for service affecting to the shift leader. Handover events to ensure accuracy in daily outage report. To follow up escalation routines timelines and second level escalation procedures when the service problem cannot be resolved. Coordinate with third party vendor / regional technical assistance centre if the service problem is beyond the capacity of NOC. Support Network performance analysis and KPI reporting.

Feasibility study for HEC Online Education Project usingSession Initiation Protocol(SIP) H.323Linux/Unix