• Managed end-to-end design, development and roll-out of new products. • Managed transition projects due to regulatory changes• Actively engaged and coordinated Customer Experience mapping projects• Successfully deployed and disseminated new Project Management tool• Managed business projects such as business process change and improvement, system integrations, internal audits and continuous improvements.• Implement innovative instructional and digital design approaches to… Show more • Managed end-to-end design, development and roll-out of new products. • Managed transition projects due to regulatory changes• Actively engaged and coordinated Customer Experience mapping projects• Successfully deployed and disseminated new Project Management tool• Managed business projects such as business process change and improvement, system integrations, internal audits and continuous improvements.• Implement innovative instructional and digital design approaches to provide outstanding learning opportunities Show less

Achievement• Designed and developed IT and Project Management courses• Managed a team of trainers and student support officers and achieved;o 40% increase in completion rateo 48 hrs turnaround rate for assessment markingo 80% reduction in complaints and internal issues

Achievement• Launched three e-commerce websites • Integrated PayPal and other plug-ins • Developed, managed and executed marketing strategies resulting 18% sales increase and 45% increased web traffic

Achievement • Coordinated project tasks for Central College online launch and new LMS migration• Facilitated assessment and course reviews, moderation and validation sessions, student evaluation and team meetings• Developed training and assessment policies and procedure

 Provided ticket-based support to clients, ranging from simple network issues to servicemigrations and performance audits Managed client service setup Performed performance testing of websites, servers, storage and networks Monitored and controlled production servers and networks and responding to server alerts Implemented automation across a range of account life cycle processes

 Worked in a small product development team Developed test plans and test jigs Completed function testing of new control panels Written test reports and specifications.