Hasan Erdogan Email & Phone Number

Istanbul, Turkey

• Prepare quotations and follow up quotations for clients• Attend global or local tenders of owned clients• Manage vehicle delivery and waiting car organization• Manage and solve complaints• Prepare contracts for clients (including MasterAgreement signature follow-up) with the help of SS• Attend one to one meetings with BMs and take actions• Update databases in Daytona, SFDC and Kissflow• Follow up NPS results and take related actions• Day to day management of clients• Handle requests coming from clients• Process visit reports and initiate and take actions accordingly• Monitor the clients fleet on a daily base and take necessary actions• Prepare re contracting calculations in case of period, mileage, number of services and contract amendments• Monitor EOC charges invoice, renewals, extensions and manage refurbishment costs• Calculate early termination• Manage vehicle loss and vehicle transfer• Prepare credit risk form and collect credit documents such as financial and legal statements• Find opportunities for up selling• Follow up Account Strategy for clients defined together with BMs• Communicate with BMs, operations and finance departments if required• Discuss open payments• Create events, opportunities, tasks as an activity for all clients in SFDC• Read owned client visit reports• Prepare the needed datas for their KPI follow up and strategies for the biweekly meeting

Istanbul, Turkey

• Develop and implement strategic plans to optimize field operations.• Oversee scheduling, routing, and dispatching of field personnel to maximize efficiency.• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.• Efficiently allocate resources, including personnel and equipment, to meet operationaldemands.• Collaborate with other departments to ensure seamless coordination of resources.• Lead, coach, and motivate field teams to achieve high levels of performance.• Provide clear direction and set performance expectations for field personnel.• Conduct regular performance evaluations and provide constructive feedback.• Foster positive relationships with clients and address any issues or concerns promptly.• Work closely with the sales and customer service teams to ensure client satisfaction.

Istanbul, Turkey

-Managed the relationship with 70+ key operators and carriers.-Developing and maintaining excellent knowledge and understanding of the business, offerings, competitors, and industry.-Implemented strategies to increase the productivity and revenue of the wholesale voice and sms services.-Responsible for originating new businesses and building bilateral agreements.-Served as a business representative at major industry events, conferences and expositions.-Making long term deals with customers and chasing the details for International Voice Service .-Maintaining quality for selected set of carriers . Following up on clients and winning new clients.-Retaining clients and building strong, trusting relationships.-Wrote and presented business proposals to prospective clients

Los Angeles, California, United States

-Mastered the essential components of running a business.-Learned various business management tasks such as financial planning, interviewing and recruiting,payroll and administration, and human resources.-Traveled to other branch offices and also gained experience managing large groups of people.-Ensured new product launch plans were developed and executed in alignment with engineeringdepertmants and marketing strategies.Responsibilities:-Identified new business oportunities within accounts and crafted complete business and SWOT plans toadress these opportunities.-Worked with sales and other internal teams to develop strategic marketing plans and ensure KPIs arebeing met.-Developed and executed marketing tactics; analyzed marketing effectiveness versus objectives.-Contributed to marketing plan development on brand product and marketing of specialized areasincluding research.

Los Angeles, California, United States

-Responsible for overseeing and managing 50‑70 T-Mobile, Verizon, AT&T accounts while prospecting 150‑200 companies.-CapEx revenue increase of 30% in six months over multiple product lines.-Responsible for a 10% increase in total yearly sales.-Followed‑up with clients to address needs and resolve any issues.-Created strong relationships with 25 clients to ensure their needs and marketing goals were met.-Researched clients' businesses and their competitive environments in order to understand and meettheir needs.-Served as the clients' primary day‑to‑day contact.-Drafted agendas for client and necessary cross‑departmental meetings and calls.-Worked with engineering teams to make sure project baselines were completed successfully with highcustomer satisfaction scores.-Translated business needs and product requirements into new solutions for customers.

Los Angeles, California, United States

-Helped an average of 30 T-Mobile customers per day by responding to inquiries and locating products.-Formulated and executed compelling sales promotions, resulting in over 30% increased sales for fiveconsecutive months in the year.-Proactively interacted with customers to recommend products that best suit their needs, achieving amore than 96% in customer satisfaction rate.-Worked collaboratively with a team of 3 other account managers to devise strategic sales solutions toachieve and exceed the departients monthly, quarterly and yearly sales goals.-Preserved up‑to‑date knowledge and information about the latest products or upcoming releases toeffectively assist customers with various product‑related concerns by providing accurate details.-Collaborated with 3 team members to create and present new product proposals to companyexecutives.-Managed issues and resolved customer complaints in person, via telephone and face to face.Responsibilities:-Territory account managers are trained to deal with business vendors face‑to‑face and perform smallbusiness presentations.-They learned to adapt to a fast‑paced marketing environment in a highly saturated commercial market.-Served customers by helping them select products.-Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.-Responded to customersʼ questions.-Provides outstanding customer service.-Documents sales by creating or updating customer profile records.-Keeps clients informed by notifying them of preferred customer sales and future merchandise ofpotential interest.

Master Of Business Administration - Mba, Business Administration And Management, General

English Education, Language

Bachelor'S Degree, Engineering