*Content Analysis of over 500 Xbox Game Titles for future event launches across multiple digital & gaming platforms including but not limited to: xCloud, Game Pass, Xbox, & Xbox One.*Platform Acceleration Team PM pitch and internal deck presentation development for various executive stakeholder groups regarding global launch protocols. *Tracked progress of partner engagements to support development of process, efficiency, and risk assessment for content data input with teams managing the CRM tool.

Effectively employ MS Excel and Symphony GOLD Warehouse Management System Software to monitor the supply chain, forecasting, and replenishment; demonstrate expertise in order management, fulfillment, merchandising, and category management; and as directed by GOLD, complete daily cycle counts and adjust/maintain accurate system and physical inventory balances. Conduct root cause analyses of pick and put away error data. Help management with product slotting and warehouse layout issues for new product intakes. As directed, complete location and product verification tasks; reconcile physical/system records for product damaged by the internal operations team; and receive daily paperwork related to distribution, filing, and logs for 100+ vendors. Follow up on daily accounting for all vendor invoice inquiries. • Recognition as the sole or lead employee assigned to escalate inquiries, issues, and software problems in the Inventory Control and Receiving Department• Performance of routine audits on all departments and products within the distribution center

* Pivotal role as a key escalation liaison for both Xerox and Verizon Wireless customer support, which entailed taking ownership of consumer issues, reducing customer complaints, and consistently delivering exceptional customer service* Served as the Lead Associate/Agent for escalated customer inquiries and problem-solving during product launches for new product lines including new phones, tablets and streaming video services. Took proactive ownership of consumer issues; mitigated customer complaints to resolve issues and maintained superior levels of customer satisfaction. Routinely met personal/team qualitative and quantitative resolution targets. As the occasion arose, upsold the entire product line as appropriate.

• Full responsibility in cloud computing integration, digital media analytics, content management, and content distribution, encompassing status reporting, budget control, production timetable, client and project team coordination, quality control, and user acceptance testing (UAT)• Facilitation of change review board meetings to establish and evaluate process control with stakeholders and management; transformed project requirements into goals and tasks in accordance with service level agreements

• Proactive involvement of stakeholders for all content ingestion incidents, digital media management, and project coordination, including executive-level updates to both internal and multiple cellular vendor management teams• Generation of process controls for content ingestion and content management systems (CMS), while enhancing service monitoring for cellular clients, including Sprint, Verizon, and AT&T• Initiation of emergency changes by securing approvals and resources, which decreased outages by 15%

• Endowment of consultative support to several real estate brokerage firms and individual real estate clients in utilizing the company’s online contact management system and marketing platform, which included systems integration, coaching, and software training for private and corporate business models• Obtainment of selection to travel as a three-person team with the national spokesman and executives from the Sales Team to conduct presentations for up to 100 people to educate them regarding the program

• Expert oversight to all aspects of website and digital rights management (DRM), animation, audio, and video software support for student and faculty projects in multiple computer laboratories for the Communications Department• Distribution of three international live webcasting events between academic facilities in China and the United States, which entailed managing schedules, broadcast, timelines, and software support• Delivery of assistance to tenured faculty on strategic planning, scheduling, hardware and software project development, training support, and project design for weekly streaming presentations and international webcasts

• Offering international project consulting assistance to the management, installation, and on-site training of Encoda broadcast product line, supporting hardware infrastructure, systems integration, content delivery, and digital media asset management• Administration of a line of 15 software products that produced over $12M in sales revenue for a manufacturing leader of broadcast software generating $450M in annual sales

• Keen management of satellite network for pay-per-view (PPV) broadcast channels, including broadcast master control operators in a 24/7 environment• Creation and implementation of departmental processes and training, including mandatory technician certification courses• Spearheaded the integration of enterprise content management (ECM), digital rights management (DRM), video on demand (VOD) services, digital archival, and tape backup systems• Led the successful deployment of three new broadcast channels, from creation to on-air management and operations• Generated system performance reports, including maintenance reports, outages and corrective actions, meantime until repair (MTTR), and system availability• Performance as lead role in decreasing major outages by 50% and average downtime by 85%

Monitored network transmissions of over 100 music channels to ensure a signal and network quality Strategic planning and implementation of DRM in the creation of Digital Music Library for outgoing programming Studio operations project coordinator working with Program Managers, Encoding Engineers, Studio Computer Services, the Studio Engineer and the Manager of Studio Operations