Provided expertise in the areas of Network Design, Network Traffic Engineering, Provider selection, Network Equipment and Vendor Selection.

• Functioned as single point of contact within the networks service line for the customer and account.• Assessed the network related SLA and SOW commitments on the account.• Taking delivery ownership for designated customers including incident, security, change and problem management.• Ensured account related technical network documentation.• Analysed accounts to reduce case volumes and resolve ongoing or ad hoc problems i.e., analyse incident, change and resource utilization data; locating trends and opportunities to reduce incident volume and resource utilization.• Tracked and reporting on all high severity network incidents within the account.• Acted as an escalation engineer and leads escalations for the Network Service Line.• Mentored and guided other network engineers.• Maintained quality & timing of the project handover process of new services and infrastructure from Engineering to Operations.• Rendered direction and guidance to the quality of documentation and manuals for operations and service delivery.• Rendered support to the sales & customer account team with up sell opportunities and working with the Network Service Line on any technical reviews to identify transformation opportunities.

• Looked after incident & change management on daily operations of P&G Network infrastructure located across America, EMEA and Asia Pacific regions.• Tracked performance of networks and network devices using HP open view Network Management System.• Chalked out IP addressing scheme for P&G network.• Supported service providers to solve problems arising in ATM, FRAME RELAY and serial WAN connections.• Managed occasional tasks related to server’s operating system incidents, network incidents, application group and user’s application incidents.

• Involved in assembling desktop computers from basic components.• Planed and implemented DNS, DHCP and web proxy services.