• Responsible for investigating claims and analyzing supporting documents to resolve complaints.• Capture customer insights and escalate critical issues/complaints and provide timely feedback.• Provide quality service to internal departments & customers over email and outbound calls to ensure smooth operation and positive customer experience.• Solved the problems of Social Media complaints.• Worked with errors, cancellations, return and refund.• Provided instant CS support to maintain the supply chain and delivery fleet on emergency issues.

• Provide quality service to the Customers over Live chat, Social Media, Emails & over phone.• Capture customer insights and escalate issues to other internal departments.• Maintain targeted KPI on a regular basis.• Maintain high standard of service quality as per the requirement of the organization.• Floor monitoring during Campaigns and supporting agents.

• Help managers complete daily tasks (e.g. implementing new policies)• Understand each department’s (e.g. marketing, sales) daily processes and goals• Provide administrative support (e.g. data entry)• Learn about the responsibilities of personnel• Participate in company’s strategic planning• Help managers in evaluating performance (e.g. writing reports, analyzing data)• Keep track of business revenue • Research ways to increase profitability and lower risk• Create and give presentations

• Responsible for Patient Bill• Responsible for undertaking admission and discharging procedures• Handle clients and satisfy them with the set service policies of the organization• Maintain good relationship with new & existing clients• Managing of Front Desk Operations• Attending calls on the reception• Visitor management• Co-ordinate for Interviews• Handling courier inward/outward• Provide information to patients and visitor as required