Hire, train, and supervise staff such as rental agents, drivers, mechanics, and cleaners.Manage the inventory and availability of vehicles, including purchasing, selling, leasing, and repairing.Determine the type of cars required, follow up on the purchase and registration processes, and maintain a goodrelationship with all car agencies in the Emirates.Get the best offers from insurance companies and tracking companies and sign contracts with them.Set and monitor rates, discounts, and promotions based on market demand and competition.Develop and implement policies and procedures such as safety, security, and environmental standards; as well as preparing and analyzing reports, budgets, and forecasts to identify areas for improvement and growth.Assist with the shared dealership customer to assess needs and offer short to long-term transportation solutions.Resolve general vehicle operation issues and handle customer escalations and questions regarding rental program policies and procedures on items such as billing, fuel, insurance, damage, etc.Prepare vehicles for de-fleeting as necessary.Assist in the management and documentation of vehicle damage claims.Develop and implement sales strategies to increase revenue and profitability of the car rental business.Manage and oversee daily operations of the car rental company, including customer service, fleet maintenance, and employee management.Ensure compliance with all legal and regulatory requirements related to operating a car rental business.Analyze market trends and developing pricing strategies to remain competitive in the industry.Manage budgets and expenses to ensure financial targets are met.Build and maintain relationships with customers, vendors, and industry partners.Create and implement marketing campaigns to increase brand awareness and attract new customers.

Define and implement the ICT strategy and governance.Determine necessary resources for the ICT strategy implementation, anticipate ICT market evolutions and company business needs.Follow the franchise system, receive reservations and distribute them to the work team.Determine prices and offer discounts in line with the market situation.Ensure compliance with all legal and regulatory requirements related to operating a car rental business.Analyze market trends and developing pricing strategies to remain competitive in the industry.Communicate with the customer clearly, including speaking to them over the phone, email and in person.Educate the customer on vehicle features including all the vital information a customer needs to operate vehicles safely.Assesse and resolve customer issues, whether in person or via phoneProvide training and assistance to new and existing employees on rental standard operating procedures including dealership specific nuances.Monitor fleet maintenance needs and schedule service with the dealership as required.Prepare new and/or transferred vehicles for service upon delivery.Handle customer inquiries, complaints, and feedback while ensuring high-quality service and satisfaction.Lead and motivate a team to achieve business goals and objectives.

Close deals with customersMake receipts and finish money transactionsPreparing contracts, give and receive cars from customers and check themWork on RTA rental system by uploading the contracts and customers documents in timePrepare Rental Agreement Folder with necessary details.Update rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.Receive telephone calls and handle customer issues or direct messages to appropriate personnel.Coordinate with queued customer to reduce waiting time and encourage efficient service.Provide excellent customer service in completing car rental contracts offering additional coverage's and upgrades to meet customer needs.Train and assist new agents in company policies and procedures.Assist in handling upset customers, conflicts and challenging situations.