Hasan Khleifat Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

During this experience, I have administered the aggregation contract with Zain throughout KSA, managed services & campaigns, and developed and implemented plans accordingly.Key Achievements:✅ Cultivated relationships with stakeholders including 35+ companies.✅ Managed services including copyright, uploading, checking specifications, legal audit, and categorization of Ring-Back Tone (RBT).✅ Managed a team of 10+ members✅ Conducted quarterly calendar plans of all national events & proposed campaigns' estimated budgets.✅ Proposed 50+ ATL & BTL campaigns and promotions as a liaison between Zain and other companies.✅ Managed digital services for Zain through Direct Carrier Billing (DCB) and other channels.✅ Followed up on the coordination of campaigns & approvals by both parties on Value-Added Services.✅ Developed implementation plans and liaised with the team on designing call-to-action messages.✅ Articulated campaigns' outline and needs for the technical team.✅ Cooperated with governmental entities to issue licenses and permits.✅ Forecasted, tracked, and analyzed key metrics and customers’ usage of products and services.✅ Led business development activities & partnership management to incorporate new solutions.

Riyadh, Saudi Arabia

Throughout this experience, I have led the relationship and business development activities with a Governmental Entity to propose IPTV solutions, conducted market research, and developed the business model and pricing scheme for the different solutions.

Riyadh, Saudi Arabia

During this experience, I have managed the Ministry of Culture, Media Marketing Campaign, and the Salesforce KSA investment Projects.

Riyadh, Saudi Arabia

With Y2D Group, I have spearheaded the installation process of CRBT systems in liaison with remote specialists for Libyana Operator and AlMadar, managed VAS and 3rd parties accounts and services with operators such as STC, Mobily, and Zain. I have also directed content procurement and acquisition for services and solutions as necessary, and nurtured relationships with stakeholders and vendor accounts such as Tango Solutions and STC.

Al-Riyadh, Saudi Arabia

During this experience, I have worked on designing, planning, and launching a loyalty program solution. I have managed relationships with stakeholders, and led a team of 14 members towards the successful registration of the program.Key Achievements:✅ Developed the process & customer journey and incorporated the necessary elements & parameters.✅ Created business & functional requirements, BA modeling, and entity relationship diagrams.✅ Created and tracked User Stories, feature roadmaps, data flow diagrams, and managed the UI/ UX design, process flow charts, navigation maps, UML, and RUP.✅ Designed the criteria and formulas for the calculation of earned points and values.✅ Liaised with a consulting firm to conduct feasibility studies & develop the business solution strategy.✅ Analyzed the business plans and launched a pilot program.✅ Chaired meetings & presented the solution to international & multinational companies in KSA.✅ Launched the solution at Stanford University 2016 summit and won a prize award.

Riyadh Saudia Arabia

As an operations manager, I have conducted market research and studies, devised strategies for penetration, led the implementation of plans in liaison with partners, leadership, and technical teams, and managed the delivery of services and products.Key Accomplishments:✅ Managed relationships with partners to outsource technology and sophisticated solutions, and managed contracts with content providers.✅ Functioned as a project manager on different solutions such as website development, mobile applications, and gaming solutions.✅ Understood requirements, and articulated needs for the development and technical teams.✅ Managed business operations and deliverables of Value-Added Services for companies in liaison with partners and teams in different countries.✅ Ran quality assurance tests on services & products, developed customized solutions projects (SaaS).✅ Managed content aggregation and provisioning of SMS, MMS, Video Content, and RBT.✅ Administered services such as Billing SMS gateways, and Digital Services.

Jordan

At TAG, I have done the following:✅ Prepared the internal audit department strategy and the annual audit plan.✅ Developed and maintained the quality assurance program, maintained quality standards & protocol for Hardware, Network, and Servers departments.✅ Led the inspection, testing, and designing of mechanisms for departments.✅ Conducted quality assurance tests; and performed statistical analysis to assess the cost of products.✅ Ensured adherence to the corrective measures to meet acceptable reliability standards.✅ Evaluated the design implementation, and monitored logical access control to ensure the integrity, confidentiality, and availability of information assets.

Amman, Jordan

✅ Allocated incoming information & calls requests from customers to the team, prioritized action, and monitored team resource to meet SLAs.✅ Maintained high service levels for customers through quality control checks.✅ Acted as the focal point for dissemination of information from management to the team & vice versa.✅ Implemented the CRM service delivery requirements.✅ Troubleshot areas of poor performance and offer solutions to resolve issues accordingly.✅ Acted as a Coach Officer, and maintained an understanding of all products and specialty areas.✅ Ensured compliance with internal operating procedures and external compliance requirements. ✅ Implemented, organized, and retained all updates to Standard Operating Procedures. ✅ Responded to all questions and inquiries within established expediency and quality standards.