Hasan Kiran Email & Phone Number

Türkiye

www.vivotek.com

- Project Presales Support, Design, Product planning and training.- Designer for projects, technical consultant.- Competitor products and solutions analysis.- Constructing/help construct projects, calculate/help calculate budgets, creating reports of the project's general evaluation

- Meeting plan and business development according to customer needs.- Introducing new products and solutions to the customer.- Technical trainings, presentation and product usage before the projects.- Quarter, Half and Full Annual business plan determination.- Field-exploration service, project meetings, acquisition of new features and capabilities for the project, tender document preparation, project assembly starts.- Elimination of problems, delivery of the project and reporting.preparation of success story and project introduction documents.- 24/7 support to meet customer needs and demands.

- Communication between departments to produce value-added products, marketing materials and awareness-raising activities.- Product market share research and competitor analysis.- Arrangement of product hardware and software compatibility tests.- Product and 3rd party software compatibility tests.- Visits to foreign fairs and visits of facilities of overseas manufacturers.- Product development activities with overseas manufacturers.

- Management of end-user field area services.- Arrangement of call center and increase efficiency.- Arrangement of repair, maintenance and shipment of defective products.- Spare parts and RMA forms to communicate with overseas manufacturers.- Productivity tracking and reporting via CRM to increase customer satisfaction.

- Keeping all IT infrastructure safe and 24/7 running.- Training plans for the end-users and dealers for solving problems.- Provide two-way communication between the user and computing.- To test computer hardware for Hardware and Software capture cards.- To prepare computer hardware according to the demands of system integrators.- Provide support for system integrators to submit their projects.