• Develop, motivate, and collaborate with cross-functional teams to ensure all eCommerce operations and payments are well planned and executed effectively.• Handling communication and management of critical merchants/customers escalations. Speak up forthem to make sure their requirements are fulfilled & satisfied.• Working closely with product development team following agile methodologies to implement, identifyand fill product gaps to achieve goals faster.• Generating new ideas with Marketing team, that improve experience and drive growth by 30% everyquarter.• Expanding and maintaining the company's client base by 20% every month in terms of users and sellers.• Prepare dashboards, weekly and monthly reports which provides overall and critical information to allstake holders regarding our growing operations.• Determined operational concerns, project-related problems, variations, and potential contingencies inadvance.• Testing & analyzing the bugs that are reported and making sure to provide a resolution within SLA.• Development of proposals and presentations for new business materials to create and nurture business opportunities and partnership.• Established touch points for Customers & Merchants, ensuring client satisfaction with our products &complaint ratio to remain below 5%.• Oversee merchant/customer complains & payment reconciliation against the orders placed; also making sure payments are within the defined TAT.• Integrating & installing payment gateways through our App on Shopify and WooCommerce plugin with API configuration.

Manage KPI performance through daily management of demand variation, labor planning, order scheduling and capacity planning.Achieve consistent ratings on all distribution metrics, including internal customer & supplier satisfaction while acting as annual inventory leader.Develop standard operating procedures for order fulfillment, inventory control, and shipping department.Responsible of all recruitment, training of fresh staff about whole process.Managing all over operational data analysis, reconciliation, diagnosing issues and gives supportEmailing/correspondence with colleagues regarding ongoing work.

• Confers with department heads to ensure coordination of supply chain (warehouse) activities with such activities as records control, stock pickup in-bounding and dispatching.• Assessment of supply chain staff and excluding the extra/unneeded staff.• Establishes operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.• Training, developing and performance monitoring activities for subordinates.• Creating, distributing and updating SOPs to educate employees.• Monitoring inventory levels by overseeing or performing daily cycle counts.• Control inventory levels by conducting physical counts reconciling with data storage system.• Manage & planning inventory level and warehousing/store space.• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.• Arrange warehouse, plan routes and process shipments of orders. • Resolve any arising problems or complaints. • Supervise, coach and train warehouse workforce meet cost, productivity, accuracy and timeliness targets. • Manage by virtue of entire operations assigned client accounts as per feasibility and guidelines and company SOPs. • Excellent analytical, problem solving and organizational skills. A passionate about owing solutions and solving issues with minimal supervision or direction. Able to communicate complex issues in a clear and concise way.• Ability to work independently and handle multiple projects Experience.• Serve as key liaison with the departments of customer services, merchant experience, commercial and Finance team.

Worked as Team Leader Operations for the project Khaadi Fulfillment Center where following tasks were done.Key Responsibilities  Supervised ground operations on floor  Monitored international and domestic orders and ensured that their KPIs are met Reconciliation of inbound and outbound material on daily, weekly and monthly basis  Assisted management in developing and implementing operational activities  Conducted audit for inventory control Monitored and ensured departmental compliance i.e. KPIs, staff JD's, leaves & attendance record Maintained dashboard and MIS’s pertaining to operational deeds Perform other related duties as required and assigned by senior managementAccomplishments  Participated in making WMS for inventory control and orders processing work flow Briefed the entire team the work flow of online order processing Audit of inventory on daily & monthly basis Successfully implemented Inventory Software and made changes where necessary.

Worked as an Assistant Operation Manager at TCSConnect where following task were done.Key Responsibilities All online placed order dispatching activities performed over the floor Handing over of material at the end of the business day after reconciliation Coordination with vendors and vendor management team for timely pickups Maintain DAR, dashboard and MIS’s pertaining to operational deeds Perform other related duties as required and assigned by the Head of departmentAccomplishments Participated in making WMS for inventory control and orders processing work flow Briefed the entire team the work flow of online order processing Audit of inventory on daily & monthly basis Successfully implemented Inventory Software and made changes where necessary

Worked as an Assistant Manager for two different giant customer's (Engro foods & Tapal) project of TCS and discharged following responsibilities.Key Responsibilities  Billing of Monthly utilization of vehicles according to running KM and fixed rates Making of invoices after reconcile the billing with customer Prepare and maintain daily vehicle movement report Follow up with vendors and confirmation of timely delivery Monitoring all operational activities and dispatching inventory Handling telephonic & E-mail queries/complaints and problem resolution for customers Coordination with relevant staff on Customer Complaints and other issues Inventory/ Record and Data management Completes all required Daily, Weekly, Monthly, Quarterly, and yearly reporting  Making all payments data of labors and rest of the operational activities expenses Report to management with daily statisticsAccomplishments  Made SOPs for utilization of vehicles Compete with competitor and chase maximum trips from customer to raise the profitability Visited distributors to sort out shortage of material receipt and resolved them within TAT

Worked as an Assistant operation Manager customer's warehouse named Philip Morris Port Qasim where following tasks were performed.Key Responsibilities  Performed all ground activities including utilization of vehicle within city and up city Prepared and maintained daily vehicle movementAccomplishments  Played a key role in raising the profit margin by utilizing minimum vehicle to dispatch maximum load of customer’s inventory towards their distribution points

Worked as Customer Services Officer where following JDs were performed Key Responsibilities  Proactive tracking & tracing of all international consignments and correspondence with agents for timely delivery Update customers about credentials requirements from destination’s customs authorities for their parcels clearance. Update website status of all consignments to facilitate customers Accomplishments  Played vital role in making of CS Pro software for consignments tracking Conducted orientation for new comers and briefed them the workflow Made presentations to aware all mandatory fields filling at the time of booking