Hasan Prepol Email & Phone Number

Türkiye

Istanbul, Turkey

- Effectively implemented strategic initiatives that propelled our store to achieve the second-highest NPS rating, 96%, among all Apple stores in EMIA.- Proven track record of driving exceptional customer experiences by successfully enhancing NPS score by 20%.- Implemented successful sales strategies, analyzed sales data and identified opportunities resulting in more than 73% YoY in unit sales on each LOB.- Managed planning and organized the training of the technical… Show more - Effectively implemented strategic initiatives that propelled our store to achieve the second-highest NPS rating, 96%, among all Apple stores in EMIA.- Proven track record of driving exceptional customer experiences by successfully enhancing NPS score by 20%.- Implemented successful sales strategies, analyzed sales data and identified opportunities resulting in more than 73% YoY in unit sales on each LOB.- Managed planning and organized the training of the technical team. Facilitated leadership workshops on how to lead our technical team in the absence of technical manager. - Fostered a positive team environment, motivated and coached team members to improve their performance, skills and product knowledge, provided feedback to promote Apple’s culture and values.- Demonstrated ability to thrive in a dynamic retail environment, adapting to challenges with a composed demeanor.- Inspired and led teams to create customer ownership opportunities on the sales floor. Conducted hiring processes, training and development across various disciplines.- Adeptly led daily operations, managed the Genius Bar, and upheld high standards of customer service Show less

- Spearheaded vendor outreach and negotiation to secure cost-effective inventory sourcing, reducing procurement costs by 15%.- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.- Negotiated discounted shipping rates with carriers and identified alternative routes, reducing customer delivery costs by 10%.- Defined and documented project objectives, timelines, and milestones for key initiatives… Show more - Spearheaded vendor outreach and negotiation to secure cost-effective inventory sourcing, reducing procurement costs by 15%.- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.- Negotiated discounted shipping rates with carriers and identified alternative routes, reducing customer delivery costs by 10%.- Defined and documented project objectives, timelines, and milestones for key initiatives, ensuring on-time completion within budget.- Consistently exceeded customer satisfaction targets through proactive communication, problem-solving, and personalized service, achieving a 90% customer retention rate. Show less

Dubai, Birleşik Arap Emirlikleri

- Provided ongoing coaching and development to junior crew members, fostering a supportive and collaborative team environment.- Proactively addressed passenger needs and concerns, exceeding company service standards and achieving high customer satisfaction ratings. - Worked as part time trainer as Emirates Aviation College for 2 years.Conducted training sessions on customer service, communication skills and problem solving techniques to enhance overall service quality.-… Show more - Provided ongoing coaching and development to junior crew members, fostering a supportive and collaborative team environment.- Proactively addressed passenger needs and concerns, exceeding company service standards and achieving high customer satisfaction ratings. - Worked as part time trainer as Emirates Aviation College for 2 years.Conducted training sessions on customer service, communication skills and problem solving techniques to enhance overall service quality.- Proactively addressed passenger needs and concerns, exceeding company service standards and achieving high customer satisfaction ratings.- Assess team performance and provide reports identifying their strengths and areas of development. - Coach team members to make sure customer experience is at the expected level.- Gained valuable leadership and communication skills in a high-pressure environment. Show less

London, United Kingdom

- Leveraged insights from past and present campaigns to optimize future marketing strategies for improved results.- Crafted comprehensive documentation of research findings, empowering project managers, customers, and marketing teams to make data-driven decisions for future plans. - Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability while maintaining high level of understanding of industry standards and trends.-… Show more - Leveraged insights from past and present campaigns to optimize future marketing strategies for improved results.- Crafted comprehensive documentation of research findings, empowering project managers, customers, and marketing teams to make data-driven decisions for future plans. - Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability while maintaining high level of understanding of industry standards and trends.- Supervised compliance measures regarding domestic and international tariffs and customs regulations.- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction. Show less

Post Graduate, International Trade And Maritime Studies

Subjects covering, Trading Environment, Import-Export Documentation, Region based Trade Organizations, Shipping, Shipping Tariffs.

L, Chinese Langage Studies

Intense studies of Chinese language, usage of daily life, adopting Chinese into work life.

Bachelor'S Degree, Synology

Chinese Studies subjects covering Chinese language, culture, Literature, philosophy, history.

Certificate Program, Building A Successful Business

Professional development completed in Self-awareness, Team-building, Presentation Techniques, Negotiation and İnfluencing Techniques.