• Attending customer inquiries, resolving concerns and complains• Processing paperwork for booking of amenities and facilities• Submitting daily and incidental reports to management• Receiving and delivering materials, documents, mails and parcels• Providing assistant to support services agencies• Documenting events into the database• Responding to emergency situations

• Attended customer inquiries and resolved customer complains to achieve company objectives• Processed regular audits and cash management of daily average of $50,000• Trained, supervised and coached team members• Coordinated telemarketing, courtesy and collection calls• Organized neighbourhood & street marketing events• Processed and verified financial transactions; balanced cash & POS systems• Verified and analysed loan underwriting requirements

• Greeted customers and attended customer inquiries • Assisted customers in filling out loan applications• Filled out online loan application and submit loan applications to loan processing software• Scanning of loan papers to database and checking supporting loan documents • Checking customer information, verifying work and personal references• Processed personal loans following loan underwriting requirements• Performed collection and courtesy phone calls • Processes cash/debit/credit transactions using different POS systems

• Greeted customers, issued refunds and received stocks• Processed cash/debit/credit card transactions using POS system• Balanced cash and debit/credit transactions at POS system at the end of shifts

• Coordinated and negotiated service contracts with prospective clients• Prepared and presented contract proposals according to instructions from regional office• Assisted with the interim and year-end audit and financial reporting requirements • Coordinated month end close processes for the corporate division • Maintained ledger and account and ensured compliance with external policies• Processed expenditure control and compliance with funding standard accounting procedures • Assisted with the interim and year-end audit and financial reporting requirements• Processed financial analysis and prepared working papers & schedules

• Fielded telephone calls, greeted and directed visitors. • Arranged board meetings, prepare packages, record and document minutes• Organized travel arrangements for board of directors and managers• Operated office equipment; organised files & documents• Sorted and routed incoming materials, mails and parcels• Input information from a variety of sources into a computer database• Took customer orders and enter them into a pre-established tracking system