Hasan Rashed Email & Phone Number

Bahrain

Bahrain

•Set up and maintain live remote broadcast equipment.•Ensure proper operation and troubleshoot broadcast equipment.• Collaborate with the production team to meet requirements.• Configure and operate equipment for high-quality transmission.• Monitor and adjust signals during broadcasts.• Resolve technical issues using problem-solving skills.• Adhere to industry standards and safety protocols.• Maintain detailed records for reporting and reference.• Provide technical support and advice to the production team.• Stay updated with the latest broadcast technologies.

Bahrain

•Ensure staff meets service level standards; take corrective action when needed.• Supervise team performance; prepare reports on SLAs, response speed, and call volume.• Measure team and individual performance against SLAs and KPIs.• Identify and escalate priority issues to operations supervisors promptly.• Manage daily schedules, shifts, and time-off requests for efficient operations.• Assign duties and oversee task completion and quality.• Provide training and integration for new hires.• Foster a collaborative work environment promoting teamwork and continuous improvement.

Bahrain

•Manage high volume of inbound and outbound calls; ensure timely customer communication.• Handle customer interactions in Arabic, English, and Urdu.• Resolve vaccine certificate issues with subject matter expertise and resources.• Address health center queries using knowledge and problem-solving skills.• Adhere to policies and compliance for customer information integrity and confidentiality.

Bahrain

• Designing and implementing innovative network solutions to enhance the efficiency, reliability, and performance of current network infrastructure.• Installing, configuring, and providing ongoing support for a wide range of network equipment, including routers, proxy servers, switches, WAN accelerators, DNS and DHCP servers.• Deploying and maintaining WiFi access point solutions to ensure seamless wireless connectivity across the organization.• Regularly updating network equipment firmware to the latest stable releases, ensuring the systems remain secure, optimized, and compliant with industry standards.• Monitoring network performance and proactively identifying opportunities for optimization, capacity planning, and risk mitigation.• Documenting network configurations, troubleshooting procedures, and maintenance schedules to maintain comprehensive records and facilitate knowledge transfer.• Providing technical support and guidance to end-users, resolving network-related issues in a timely and efficient manner to minimize disruptions.• Implementing robust security measures, such as firewalls, VPNs, and access controls, to protect the network from unauthorized access and cyber threats.

Bahrain

• Conducting the installation and setup of Avaya digital private branch exchange (PBX) and Voice over IP (VoIP) systems• Performing the installation and setup of Cisco VoIP systems• Handling the installation of analog PBX systems• Providing comprehensive documentation on the installed systems, including configurations, user manuals, and maintenance procedures.• Offering ongoing technical support and troubleshooting assistance to end-users, resolving any issues related to the installed telephony systems

Bahrain

• Electrical maintenance