Hasan Rashed Email & Phone Number

Bahrain

Bahrain

• Set up and maintain live remote broadcast equipment.
• Ensure proper operation and troubleshoot broadcast equipment.
• Collaborate with the production team to meet requirements.
• Configure and operate equipment for high-quality transmission.
• Monitor and adjust signals during broadcasts.
• Resolve technical issues using problem-solving skills.

Bahrain

• Ensure staff meets service level standards; take corrective action when needed.
• Supervise team performance; prepare reports on SLAs, response speed, and call volume.
• Measure team and individual performance against SLAs and KPIs.
• Identify and escalate priority issues to operations supervisors promptly.
• Manage daily schedules, shifts, and time-off requests for efficient operations.
• Assign duties and oversee task completion and quality.

Bahrain

• Manage high volume of inbound and outbound calls; ensure timely customer communication.
• Handle customer interactions in Arabic, English, and Urdu.
• Resolve vaccine certificate issues with subject matter expertise and resources.
• Address health center queries using knowledge and problem-solving skills.
• Adhere to policies and compliance for customer information integrity and confidentiality.

Bahrain

• Designing and implementing innovative network solutions to enhance the efficiency, reliability, and performance of current network infrastructure.
• Installing, configuring, and providing ongoing support for a wide range of network equipment, including routers, proxy servers, switches, WAN accelerators, DNS and DHCP servers.
• Deploying and maintaining WiFi access point solutions to ensure seamless wireless connectivity across the organization.
• Regularly updating network equipment firmware to the latest stable releases, ensuring the systems remain secure, optimized, and compliant with industry standards.
• Monitoring network performance and proactively identifying opportunities for optimization, capacity planning, and risk mitigation.
• Documenting network configurations, troubleshooting procedures, and maintenance schedules to maintain comprehensive records and facilitate knowledge transfer.

Bahrain

• Conducting the installation and setup of Avaya digital private branch exchange (PBX) and Voice over IP (VoIP) systems
• Performing the installation and setup of Cisco VoIP systems
• Handling the installation of analog PBX systems
• Providing comprehensive documentation on the installed systems, including configurations, user manuals, and maintenance procedures.
• Offering ongoing technical support and troubleshooting assistance to end-users, resolving any issues related to the installed telephony systems

Bahrain

• Electrical maintenance