Hasan Sayyed

Hasan Sayyed Email and Phone Number

IT Technical Support Specialist L2 and Tier 2 @ Kalyan, MH, IN
Kalyan, MH, IN
Hasan Sayyed's Location
Kalyan, Maharashtra, India, India
About Hasan Sayyed

Hasan Sayyed is a IT Technical Support Specialist L2 and Tier 2 at PayNearby Technologies.

Hasan Sayyed's Current Company Details
PayNearby Technologies

Paynearby Technologies

IT Technical Support Specialist L2 and Tier 2
Kalyan, MH, IN
Hasan Sayyed Work Experience Details
  • Paynearby Technologies
    It Technical Support Specialist L2 And Tier 2
    Paynearby Technologies
    Kalyan, Mh, In
  • Paynearby Technologies
    It Technical Support Specialist L2/Tier 2
    Paynearby Technologies Dec 2022 - Present
    Good experience in Jira, snappy flow, Amazon Web Services (AWS) Log analysis, IT Escalation, Help Desk Support, SQL, Customer Service, Technical Support, Metabase, CRM, SQL Server Management StudioCoordinated with Level 1 technical support specialists to take over calls outside their level of support.Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.Onboarded and trained all incoming junior tech support specialists.Solved 89.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
  • Paynearby Technologies
    Technical Support Specialist L1/Tier 1
    Paynearby Technologies May 2022 - Dec 2022
    Supported customers with basic technical support for current and past software releases.Assisted clients with general support for hardware, peripherals, network connections, and external software.Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.

Hasan Sayyed Education Details

  • Mumbai University
    Mumbai University
    Information Technology
  • Mumbai University
    Mumbai University
    Information Technology
  • Mumbai University
    Mumbai University
    Information Technology
  • University Of Mumbai
    University Of Mumbai
    Information Technology
    View

Frequently Asked Questions about Hasan Sayyed

What company does Hasan Sayyed work for?

Hasan Sayyed works for Paynearby Technologies

What is Hasan Sayyed's role at the current company?

Hasan Sayyed's current role is IT Technical Support Specialist L2 and Tier 2.

What schools did Hasan Sayyed attend?

Hasan Sayyed attended Mumbai University, Mumbai University, Mumbai University, University Of Mumbai.

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