As a Project manager on Client services for e-learning, e-books and Content management at McGraw-Hill (United States) and Pearson(United States and Canada). I also indulge in the Content QA process for these Publications. As Project lead I am SPOC for Aptara wherein my responsibilities are to Plan and Develop the project idea with regards to workflow and guidelines, Managing and leading our team, Monitoring project progress with setting deadlines, Solving/resolving Issues that arose due to workflow, platform or bugs, Budget management, Ensuring stakeholder satisfaction and Evaluating project performance. Currently working on Okta, JIRA, Citrix, Smartsheet, SharePoint, Inkling Habitat, AWS, MHE Assess, SAP Ariba and MH Bento.1. Manage programs in order to achieve financial goals, critical dates and suitable quality2. Participates in project workflow development, budgeting, and schedule planning to achieve product goals with respect to Smartsheet.3. Facilitates timely, relevant communications from point of start-up through completion and resolves or routes queries effectively4. Manage project planning and processes from initiation to closing5. Anticipate and trouble shoot issues at an early stage6. Responsible for product delivery and timely, adequate and accurate communication7. Estimate, budget, track and control costs, adhere to business plans and escalate issues in a timely manner8. Prepare regular and ad hoc reports as required: Track and report on project milestones and provide status reports9. Coordinates acquisition of materials and information required for delivery10. Manage programs in order to achieve financial goals, critical dates and suitable quality11. Participates in project workflow development, budgeting, and schedule planning to achieve product goals12. Facilitates timely, relevant communications from point of start-up through completion and resolves or routes queries effectively

We received the Barclays Portfolio, Sheets and A/C queries. We maintain work queries related to Bank A/C via Citrix Workspace and notifying Customer via call and email that their query is been resolved or escalated.

I have worked as an Advisor wherein my responsibility was handling queries and issues related to Bharti Airtel higher end customer. These queries and concerns are related to international roaming, corporate plans and networking solutions.