- Meet and exceed individual minimum standards through proactively identifying customer needs and fulfilling those needs for Premier customers, including referrals, assigned customer leads, personal business contacts and new-to-bank customers.- Contribute to the overall performance and profitability of the Premier business.- Conduct Premier Individual Review to identify customer needs and deliver a customized solution to meet those needs.- Ensure customer satisfaction with the professional services rendered to facilitate cross-selling and customer referral generation.- Proactively from the Premier portfolio through regular customer contact, completion of effective Premier Individual Reviews, and referral for Financial Planning Reviews via non-branch channels.- Provide guidance to management team on how to grow Premier portfolio and drive the sale of wealth management solutions.- Provision of after-sales contact with customers to monitor product/solution performance and explore cross-sell opportunities.- Monitoring of customer complaints to ensure resolution by Premier Relationship Officer within agreed timescales and in line with Premier Customer Complaint Handling standards.- Work with other Premier Relationship Managers to ensure a consistent approach and application of the Global Premier proposition and provision of Wealth Management solutions to Premier customers.- Take full responsibility for own personal development.- Ensure compliance with statuary and audit requirements and sales quality assurance standards.- Sharing of ideas and best practices across Premier management team.

- To assist in the development and growth of long-term Premier customer relationships by delivering outstanding service while managing queries, complaints and transactional support in a timely and efficient way.- Maximize time available for Premier Relationship Managers to complete more ‘value added’ sales activities by managing inbound customer queries, complaints and provide transaction support, working with the Premier Support Center where appropriate. Drive customer enquiries wherever possible.- Effectively correspond with fund Providers & other Wealth and operational teams on customer queries in order maintain customer service SLAs.- Ensure East Wealth Management Standards and SLAs.

- Provide high quality customer service .- Develop vocational and leadership skills through positively accepting feedbacks .- Expanding & increasing responsibilities & learning by assisting, handling & other various tasks.- Handling complaints efficiently in order to satisfy customers & reduce attrition .- Maintain excellent communication links with internal customers & work in full cooperation with all of them to provide the highest level of customer service .- Handling Internet Banking and ATM Fraud.- Prepared Customer Management Report on Monthly Basis .- Assist in prepare After Sales Quality Report on monthly basis .- Selected as Coordinator for Internet Banking for the region in Bahrain .- In the absence of my superiors I take the initiative to manage the team & take required actions which is being endorsed by my manager later.