Creation and maintenance of customer sales orders in SAP • Management of availability enquiries• Sales activities covering Returns / Creation of Claims• Processing price change requests and investigating invoicedisputes• Negotiating priority for urgent requests, reporting tasks andgeneral enquiries• Supporting of Logistics activities / Managing Delivery Disputes• Ensuring delivery of agreed service levels• Supporting team members on projects, doing back-up

• Revenue generation• Inventory management• Financial oversight• Recourceful problem solver• Motivational leader• Employee relations

• Working with demanding customers and finding solutions that exceed customers’ expectations by utilising problem-solving skills• Liaised with cross-functional teams for organizational goals• Represented the firm’s ethical standards with a high level of professionalism• Participated in meetings, conferences to build relationships with prospects• Composed, coordinated and delivered communication pieces including reports and internal documents• Collecting and analyzing data on customer demographics and preferences

• Measured effectiveness of marketing and strategies• Enhanced HS3’s online presence with social media best practices as well as website maintenance • Performed accounts receivable maintenance including invoicing and collection• Fostered a close relationship with assigned clients for updates on status of projects and inquiries.

• Measured effectiveness of marketing and strategies• Enhanced HS3’s online presence with social media best practicesas well as website maintenance• Performed accounts receivable maintenance including invoicingand collection• Fostered a close relationship with assigned clients for updates onstatus of projects and inquiries.

• Exhibited leadership as an effective communicator for various liaisons• Assisted in the creation of a pipeline of business for the firm• Developing trainings to coach employees