Hasan M. Email & Phone Number

Buffalo, New York, United States

• Wrote clear System Requirements Specification (SRS) documents and user documentation for Federal IDR Forms.• Attended Joint Application Development (JAD) Sessions for requirements gathering and business analysis.• Customized page layouts for opportunity contacts and forms in Salesforce (lightning) platform.• Worked on Initiation Form for the No Surprised Act (NSA) dispute resolution process.• Analyzed BRD and created (Initiation Form) claims form for selection of the IDR Entities. • Created and collected Business Requirements for Initiation Form, SRF, and RSRF.• Involved in data element mapping from Salesforce (lightning) for reporting purposes.• Implemented agile development best practices and utilized JIRA to maintain product backlog and track progress.• Worked with Design team on screen language and 508 compliance design for Federal IDR Forms.• Collaborated with Developers and QA to create and test user stories for API calls.• Created Required Traceability Matrix (RTM), Release Notes, and UAT instruction documents.• Participated in User Acceptance testing phase and provided business critical workflows.• Supported test team by creating test scenarios and providing assistance as needed.• Conducted weekly backlog grooming sessions with scrum team to complete story development estimates.• Assisted Scrum teams in Agile planning, user story development, backlog grooming, sizing and estimates, and product backlog management.• Documented wireframes, user interface page design, and mock-up screens supporting the product.• Created weekly BA status report and emailed it to the tower BA Manager.• Conducted virtual “Social Event” among the BAs to connect and have a good time.

Norfolk, Va, United States

• Wrote clear and concise System Requirements Specification (SRS) documents and user documentation. • Coordinated with project team to document future state processes for HIPAA implementation and transaction processing of EDI 837 and 835 electronic submissions. • Understood Business Process and Functional Specifications of web sales process including Underwriting, Evaluation, Enrolment, Membership and Billing. • Validated response for Restful APIs using custom assertions in Postman. • Reviewed design documents for Facets in Membership data migration, eligibility and enrollment, and group-sub group information for plan and plan types. • Involved in Data mapping, created class diagrams and ER diagrams, and used SQL queries to filter data within Oracle database. • Worked on comprehensive CRM strategy, defining Salesforce as standard tool in Sales Cloud and Service Cloud for client.• Used Facets for various health insurance areas through EDI 837, such as enrolment, member, Products and other Facets related modules. • Significant systems implementation and administration experience with Service Cloud, Marketing Cloud, and Sales Cloud from salesforce.com. • Developed and maintained sales reporting using MS Excel queries, SQL, and MS Access. • Performed Requirements Gathering and Analysis, interviewed SMEs, and motivated contributors and key stakeholders to complete assigned tasks. • Validated EDI 837 claim billing (professional, institutional, and dental claims) & 835 (remittance advice or payment) claims adjudications. • Responsible for gap analysis in changing old MMIS and testing new MMIS. Accountable for Medicaid Claims Resolution/Reimbursement using MMIS. • Performed analysis in Membership and Billing data and conducted UAT testing on Prior Authorization and Notification Portal. Coordinated with IT teams for knowledge transfer on integration.

St Louis, Mo

• Expertise in eliciting requirements using interviews, group discussions, and requirements workshops.• Prepared Business Requirement Document (BRD) and facilitated in preparing Functional Requirement Document (FRD) by gathering requirements from business users and SMEs.• Utilized and understood tools such as Confluence and JIRA to assist with user stories.• Extensive experience in developing Use Cases, creating Screen Mockups, and conducting Gap Analysis.• Performed Gap Analysis between “AS-IS” model of legacy system and “TO-BE” model to identify project gaps.• Exported requirements and test cases into HP ALM/Quality Center. Ran manual test cases from test lab and logged defects.• Involved in Facets Output generation, Interface development and Facets Migration Projects • Gathered business requirements for Adobe Experience Manager (AEM) functional components for new online shopping experience.• Created requirement documents for 834, 835/837 EDI transactions.• Gathering requirements and preparing functional documents for Facets upgrade 4.60. • Acted as liaison between business users and system development team during development process.• Designed process flow diagrams for flow of information and report creation process.• Created flows for adequate matching of Claims. Matched Billing File and EDI Claim File records upon receipt.• Used MS Project to manage schedules, deadlines, and resources. Collaborated on project.• Conducted interviews with clients to gather product requirements and understand client workflow.• Verified creation of Accounts, Opportunities, Quotes, and other related objects in Salesforce App.• Validated and automated Restful APIs using Postman with positive and negative data.• Interacted with various business user groups to gather requirements for Salesforce.com CRM project implementation and Data Centralization.• Worked with various Salesforce application standard objects like Accounts, Contacts, Cases, Opportunity, Quotes, etc.