• Developed and maintained Power BI reports and dashboards.• Created and optimized data models for reporting.• Connected to diverse data sources and transformed data.• Designed interactive visualizations and wrote DAX queries.• Analyse data to support business decisions.• Collaborated with stakeholders to gather requirements.• Tested reports for accuracy and reliability.• Documented report specifications and user guides.• Optimized report and dataset performance.• Provided support for Power BI issues.• Continuously improved Power BI skills.

• Technical Support: Resolve hardware, software, and network issues.• Troubleshooting: Diagnose and fix IT problems.• Installation: Set up and configure IT systems.• User Assistance: Help users and provide training.• Maintenance: Perform updates, backups, and scans.• Documentation: Record issues and solutions.• Inventory Management: Track IT assets.• Network Support: Manage user accounts and connectivity.• Security Compliance: Ensure IT security policies.• Customer Service: Communicate with users effectively.• Collaboration: Work with IT staff and departments.• Upgrades: Assist with hardware and software upgrades.• Monitoring: Proactively address system issues.• Remote Support: Support off-site users.