Hasan Ali Avşar Email & Phone Number

Portugal

• Handling the escalation cases in JIRA platform and documenting.
• Conducting pre-investigations on issues, classifying them, and assigning them to relevant teams to gain time and keep platforms healthy.
• Maintaining communication with teams, stakeholders and partners until the resolution of issues.
• Creating dashboards and keep them healthy to collect data for bi-weekly meetings.
• Collaborating with global teams for effective problem-solving and training topics which can be related to feature development or common pain points.
• Serving as Incident Watchmen and Manager, monitoring critical service metrics and taking immediate action during incidents and creating postmortems to prevent such issues to occur again.

• Handling the escalation cases in JIRA platform.
• Check the JIRA board, do a pre-investigation on the issues, classify it accordingly, and assign it to a relevant team.
• Contact the person from that relevant team and stay in touch with the agent until the issue is resolved.
• Contact the partners and stay in touch with them until the issue is resolved.
• Collaborating with other teams globally.
• Incident Watchmen and Manager - Monitoring all critical service metrics and immediately reacting in case of an incident.

Portugal

-Provided timely and effective customer support, resolving complaints and inquiries related to Revolut's financial services-Utilized customer service software such as Zendesk, JIRA METABASE, etc. to track interactions and maintain detailed records of customer support requests-Collaborated with cross-functional teams to ensure customer needs were met and.

Porto

- Responsible for detecting and preventing financial crime activities by analyzing transactions and customer data using various tools and techniques.- Collaborate with internal teams and law enforcement agencies to ensure compliance with regulations and minimize financial crime risk.Skills: AML · KYC · Fraud Detection · Regulatory Compliance · Data.

Portugal

- Providing a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. - Provision of 1st line support for incidents (Minor, Major and Critical). - Incident management.

Braga, Braga, Portekiz

IT Support Technician:-Providing technical support to end-users, troubleshooting issues related to hardware, software, and network connectivity-Installing and configuring hardware and software systems, including servers, workstations, printers, and other peripherals-Collaborating with cross-functional teams to ensure systems are functioning optimally and.

Kars, Türkiye

Kars, Türkiye

Türkiye

Doctor Of Philosophy - Phd, Literature Sciences

AI integration to Literature : Authenticity and Originality Posthumanism studies , Machine learning and its integrations to literature

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: Thesis: "The Perspectives on Posthumanism: The Case of Star Wars"

Bachelor'S Degree, English Language And Literature

Bachelor Of Fine Arts - Bfa, English Language And Literature, 2

As an Erasmus+ student I completed a part of my education in Pwzs Konin university.