Hasan Ali Avşar Email & Phone Number

Portugal

• Handling the escalation cases in JIRA platform and documenting. • Conducting pre-investigations on issues, classifying them, and assigning them to relevant teams to gain time and keep platforms healthy. • Maintaining communication with teams , stakeholders and partners until the resolution of issues.•Creating dashboards and keep them healthy to collect data for bi-weekly meetings . • Collaborating with global teams for effective problem-solving and training topics which can be related to feature development or common pain points . • Serving as Incident Watchmen and Manager, monitoring critical service metrics and taking immediate action during incidents and creating postmortems to prevent such issues to occur again . • Proactively monitoring Moonfare backend/frontend/mobile applications to prevent incidents.•Helping audit the budgets for the tools to maintain centralized tool usage and management. •Creating New Relic synthetic monitoring and alert managements to the related tools . SKILLS: Prompt EngineeringArtificial Intelligence (AI)New relics SentryFirebaseNew RelicSQLMetaBaseJiraProcess Improvement

• Handling the escalation cases in JIRA platform.• Check the JIRA board, do a pre-investigation on the issues, classify it accordingly, and assign it to a relevant team.• Contact the person from that relevant team and stay in touch with the agent until the issue is resolved.• Contact the partners and stay in touch with them until the issue is resolved.• Collaborating with other teams globally.• Incident Watchmen and Manager - Monitoring all critical service metrics and immediately reacting in case of an incident.• Monitoring Revolut backend/frontend/mobile applications to prevent incoming incidents.

Portugal

-Provided timely and effective customer support, resolving complaints and inquiries related to Revolut's financial services-Utilized customer service software such as Zendesk, JIRA METABASE , etc. to track interactions and maintain detailed records of customer support requests-Collaborated with cross-functional teams to ensure customer needs were met and Revolut's products and services were effectively communicated to clients.-Processed customer transactions using payment processing software and resolved any issues related to payments, transactions, cards, etc. -Analyzed customer data using tools , identifying trends and areas for improvement

Porto

- Responsible for detecting and preventing financial crime activities by analyzing transactions and customer data using various tools and techniques.- Collaborate with internal teams and law enforcement agencies to ensure compliance with regulations and minimize financial crime risk.Skills: AML · KYC · Fraud Detection · Regulatory Compliance · Data Analysis · Financial Crimes

Portugal

- Providing a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. - Provision of 1st line support for incidents (Minor, Major and Critical). - Incident management.

Braga, Braga, Portekiz

IT Support Technician:-Providing technical support to end-users, troubleshooting issues related to hardware, software, and network connectivity-Installing and configuring hardware and software systems, including servers, workstations, printers, and other peripherals-Collaborating with cross-functional teams to ensure systems are functioning optimally and customer needs are met-Creating and maintaining detailed documentation of technical issues and their resolution-Staying up-to-date on the latest trends and best practices in IT support and providing recommendations for improvements as necessaryInformation Security Analyst:-Conducting regular security assessments of Fujitsu's IT infrastructure to identify vulnerabilities and risks-Implementing and managing security solutions such as firewalls, antivirus software, and intrusion detection systems-Developing and implementing security policies and procedures to ensure compliance with regulatory standards and best practices-Providing guidance and support to colleagues and stakeholders on security-related matters, including data protection and risk management-Staying up-to-date on the latest trends and best practices in information security and providing recommendations for improvements as necessaryRemote support tools:TeamViewer-AnyDesk-RemotePC-BomgarTicketing and KB:ServiceNow-Zendesk-JiraDiagnostic tools:CPU-ZClaud Base Tools:PingID Management-Azure -IBM-SAP

Kars, Türkiye

Kars, Türkiye

Türkiye

Doctor Of Philosophy - Phd, Literature Sciences

AI integration to Literature : Authenticity and Originality Posthumanism studies , Machine learning and its integrations to literature

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: Thesis: "The Perspectives on Posthumanism: The Case of Star Wars"

Bachelor'S Degree, English Language And Literature

Bachelor Of Fine Arts - Bfa, English Language And Literature, 2

As an Erasmus+ student I completed a part of my education in Pwzs Konin university.