- Replaced the old clients’ requests model via phone call for an integrated monitoring ticketing system. That significantly improved productivity of daily tasks and remarkably decreased stress of the IT department.- Implemented real-time network and servers monitoring, which resulted in increased workplace efficiency and reduced yearly labour costs.- Over the past year, I solved 1300 tickets with a customer satisfaction rate of 95%.- Visited and investigated new customers’ ICT environment. Reviewed systems, networks, and software designs to identify and evaluate system vulnerabilities and potential security risks. Formulated “Customer visit report”.- Led, managed and trained a successful team of 4 system and network engineers, that increased the number of new customers from 9 to 24 within 2 year period and significantly improved sales of companies services and products.- Worked as an outsourced field engineer for international IT companies Iron Systems and Syneta. Fixed OS issues and changed the defective hardwares for the clients: HPE, Master- Card, Embassy of Spain, Finansbank, Ziraat Bank, Zara, Massimo Dutti, Bershka, Turkcell, Getinge, General Electric and Honeywell.

- Administration and deployment of Active Directory & Exchange.- Managed internal IT and enterprise infrastructure and services for ~400 users.- Monitored installation, integration, configuration, and maintenance of the IT system for 0% downtime.- Lead and supported the projects for all system/network installations and migrations- Made hardware comparison. Acquired server, storage, management switches, and a firewall. Installed, managed, monitor, and support complex system and network infrastructure including routers, switches, firewalls, proxies, wifi, VPN, authentication systems, security systems, point-to-point radio links, application servers, databases servers, mail servers, anti-spam servers, and more.- Automated many routine daily tasks and operational processes tasks: backup of all network/security devices configurations, informing Microsoft server’s health status by integrating real-time monitoring and ticket system to eliminate wasted man-hours.- Set up Access Flooring Panel. Installed heat, humidity, fire, and camera sensor.- Installed Forcepoint (websense) for email, web, and data security. Users' activities were observed and the important data for the company was taken under the control.- Tracked the support and licenses, renewed the contracts with the vendors and suppliers.- Built/maintained IT knowledge/skills level and discovered new technologies, products, and versions.

- Providing IT support and solutions to clients ranging from the basic user to small businesses within and around surrounding areas of the city.- Worked with Hyper-V server/workstation environment.- Worked with network administration in a LAN/WAN infrastructure on routers, switches. - Advised clients on implementing different software and hardware solutions for their businesses.

- Performed support, installation, maintenance, troubleshooting, and repair of computers for clients.- Replaced hardware components such as hard drives & power supplies motherboards.- Installed/upgraded operating systems; resolved outages and virus issues.- Providing solutions up to customer satisfaction.

- Performed Installation, maintenance, troubleshooting, and repair of computers for clients, also cabling, setting up modem installations, security camera systems.- Replaced hardware components such as hard drives & power supplies motherboards.- Installed/upgraded operating systems; resolved outages and virus issues.