In the modern consumer journey through the digital world, visibility is everything for local businesses. The Viziers Inc. offers simple solutions to tackle the most pressing business growth challenges small business owners face.I'm responsible for:- Strategic marketing consulting and solution design for industry categories- Business development strategy- Operations management of delivery teams.- New product development and design.

* Manage multi-phased migration of CRM, DevOps, and Service teams’ processes and systems for companies with Government contracts. Delivered effective process mapping and modification guidance to help the business transition to best practices.* Picked up new skills to build a Business Intelligence/reporting Solution, leveraging SQL and Power Query, to help teams across the business leverage the operational data in financial models.* Developed bottom-up P&L visibility using CRM/PSA data to create Revenue/COGS/OPEX forecast and helped the operations team identify areas of improvement for 2 recent acquisitions.* Delivered company-wide visibility of resource utilization and other KPIs, to provide operators with Performance management/efficiency strategies and process improvement opportunities. Backed it all up with tactical presence to implement those strategies.* For the Automotive Distribution and Government Case Management Portfolio helped build a platform to attract top-tier talent. Today these teams deliver very high performance because of their value add mindset. * Using operational data gathered from the business, built advanced revenue recognition models in Excel to help the Finance team convert billing data to back up their revenue forecasts.* Completed post-acquisition operations audit for the services lifecycle and resource capacity to validate the investment model provided by M&A team.* Ongoing work with initiative tracking for a non-revenue-generating component of the Business to validate adherence to Investment Memo (IM) Goals.

* Responsible for the GTX Product P&L, including quarterly reporting and forecasting revenue and OPEX across the Enterprise P&Ls.* Lead business operations in charge of product go-to-market (GTM) efforts, managing teams, development lifecycles, and processes throughout all product development, release, and support activities influencing innovation across the company.* Was the face of the product for all US customers and actively led the team responsible for growth efforts for existing and new customers.* Improve the efficiency of software development lifecycles for a product leveraging SQL Databases by implementing project management best practices that drive timely, error-free software releases.* Manage projects to complete migrations of databases and datacenter infrastructures to new hosting platforms and facilities. * Onboard software development processes and deliverables to a remote development team, saving costs associated with external contractor services.* Position teams to optimize customer engagement and relationship management, while also instituting key process changes that raise customer trust and gain referrals for additional business.

* Responsible for the Enterprise Growth initiatives, including all enterprise account relationships.* Directed a sales organization in charge of leading digital product development and delivery for major automotive industry companies operating in the North American region.* Coordinated technology and operations teams to develop high-value digital products according to the immediate and evolving needs of major customer accounts.* Prioritized multiple simultaneous product development projects, strategically positioning teams, and resources according to rapidly changing business goals and market demands.* Advised cross-functional stakeholders regarding methods for capitalizing on opportunities to advance product value and awareness and developing product features that improved market penetration and revenues.* Reviewed Details MSAs and SLAs to determine to find low hanging billing opportunities.

* Responsible for the Enterprise product P&Ls* Conducted strategic planning across Implementation, Support, Sales, and R&D for the Enterprise product to expand the customer base for multiple businesses, advancing growth and influencing innovation across the company.* Led the integration development effort on connecting with a BI solution that leveraged SQL queries to provide a business dashboard for customers. Built an internal Google Sheets Finance kit to allow for bottoms up financial forecast.* Delivered a game changing solution combination that helped breath new life into the 40-year old solution by being relentlessly curious toward trying to understand what our customers needs, digging deep to uncover missing value.* As a result, drove a 20% increase in EBITA while also reducing attrition from a forecasted 20% to 5% within 8 months of taking the lead.* Communicated with people from all fascets of professional presence from C-suite execs running company worth 100s of millions to mom and pop shop owners and every relevant technical profession in between.* Brought healthy investment best practices to the operations that focus on the positive and inclusive work environment so people are excited to come to work.

* Established a new project management process that facilitated faster payment of outstanding balances, driving the release of more than $500,000 in revenues during challenging customer interactions.* Assisted management teams in the development of strategies that reduced attrition, enhanced resource management efficiencies, optimized support processes, and stabilized financial performance.* Engaged and managed key customer relationships to ensure consistent operational growth, improved product value, and high-quality customer experiences.

* Responsible for the A&W P&L* Established a new project management process that facilitated faster payment of outstanding balances, driving the release of more than $500,000 in revenues during challenging customer interactions.* Assisted management teams in the development of strategies that reduced attrition, enhanced resource management efficiencies, optimized support processes, and stabilized financial performance.* Engaged and managed key customer relationships to ensure consistent operational growth, improved product value, and high-quality customer experiences.* Responsible for the Friedman Corp Services and Support department P&Ls* Drove significant improvements throughout the customer support organization, an effort that expanded service capabilities and coverage while reducing operational risks.* Established management teams and reorganized operations management functions, which reduced G&A costs by $100,000.* Increased R&D bandwidth and cut labor expenses through the implementation of new criteria used to prioritize customer support initiatives.

* Led teams to achieve continuous growth of more than 100 stores, revitalizing store operations and sales processes to turn around underperforming locations; planned and implemented organizational changes across the entire business region strategic innovation and leadership. * Gained rapid promotion over three years, moving through Solutions Specialist and Solutions Manager roles to General Manager.* Received the Winners Circle Award for improving sales revenues to rank in the top 5% of national sales.

* Developed the program design for loyalty and helpline projects, converting the current customer service initiatives into profit centers, created SOP for project to improve processing efficiencies, Developed experience enhancers for customers, improved training modules.* End to End Brand Management including monthly analysis report, inventory management, brand promotions, maintaining inventory turns, sales, and profitability for: Ecco, Nike , Lark& Finch, Fayva, and Timex.-----------------EARLY CAREER-----------------Business ManagerTranscend Technology Dec 2007 – Dec 2009Business Development ManagerCobbler, Inc.Feb 2006 – Dec 2008ManagerLeather HouseAug 2004 – Nov 2007