Experienced in Telemarketing for about 2 years, studied General Hotel Department & worked in the hotel industry has helped me towards viewing things from a different perspective. Not only are we able to sell the products but also negotiate or deal with the customers. When I worked at the hotel, I had not only an additional task at the Hotel I work with to welcoming the guests at the cocktail party held by the Hotel and listening to the input/ideas/complaints that might be brought by guests but also taught English to the staff once a week to boost their English speaking skill. I also run my own YouTube channel (Hotel Reviews) to boost my confidence & enhance my public speaking skill or being confident on camera. However, I believe those skills correlate with each other with the job I am doing recently. In addition, I think that the more new things we learn, the more good opportunities will come. In the future, I intend to continue doing what I do best and look forward to another opportunity. I look forward to connecting with you.
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Contact Center Specialist (English & Bahasa Indonesia)Convergence.Id May 2024 - Aug 2024Luwjistik- To assist customers with queries related to their order status, dispatch details, payment details, etc. via Emails & WhatsApp and deal with multiple customers at the same time.-Maintaining a positive, empathetic and professional attitude toward customers at all times-Managing of the Returns and Refunds Process-Acknowledging and resolving customer complaint-Communicating and coordinating with colleagues as necessary-Coordinating with different courier/network partners, to get an update on the delivery status etc. -To manage all daily tasks and duties related to the process with strict compliance to guidelines -
Monitoring AgentConvergence.Id Apr 2023 - Apr 2024The Familymart Company, Ltd-Stay up to date with the latest social media posts & hashtags-Meet internal and external project deadlines to ensure client satisfaction-Perform other work as required to meet business needs-Review user-generated comments and posts in a quick and timely manner-Summarize insights and conversations to create actionable, client-facing reports that lead to optimization-Keep up to date with digital and social trends and share these insights with clients -Committed to constantly improving work and the knowledge base
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Telemarketing AgentConvergence.Id Jan 2023 - Apr 2023Pt Satukelas Adhyapana Nusantara
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Telemarketing SupervisorPt. Asia Outsourcing Services Aug 2022 - Dec 2022Pt. Asuransi Bintang.Tbk-Writing sales scripts and customer answer sheets.-Implementing sales strategies.-Managing the telemarketing team -Monitoring the performance of the sales team and train them should it be needed (obstacles they faced, strategies, etc.)-Setting weekly and monthly sales targets.-Maintaining customer relationships.-Handling escalated customer complaints.-Compiling and presenting sales reports.-Interviewing the telemarketing candidates collaborating with HR team -Train the junior telemarketing about script, calling process and how to deal with customers -
Telemarketing AgentPt. Asia Outsourcing Services Feb 2021 - Jul 2022Pt. Asuransi Bintang.Tbk-Initiating sales with potential customers over the phone.-Asking questions to engage customers and keep the conversation going.-Listening to the customers' needs to generate repeat sales.-Gathering and documenting customer information, payment methods, purchases, and reactions to products.-Keeping up to date on all products and informing customers of new products.-Answering customers' questions on the products.-Listening to the customers' complaints and give them solutions in order to use our services
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Contact Center AgentPt. Asia Outsourcing Services Oct 2020 - Dec 2020Pt Visionet Internasional (Ovo)-Handle customer complaints or enquiries via emails-Exhibiting competent product Knowledge-Provide customers with needed information and support-Ensure that customers are satisfied.-Work closely with Team leads and supervisors to ensure synergy and all time customer satisfaction
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English TeacherPangasinan State University Aug 2019 - Sep 2019Bayambang, Ilocos, FilipinaJoined the SEA Teacher program held by SEAMEO program ( South East Asian Ministers of Education Organization) in 2019 at Pangasinan State University, Bayambang, Philippines to provide opportunity for pre- service student teachers among universities in Southeast Asia to do their practicum ( Teaching Experiences) in schools in other countries in Southeast Asia. -
Marketing StaffGrand Tjokro Hotel Yogyakarta Sep 2015 - Dec 2015Daerah Istimewa Yogyakarta, Indonesia
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Hotel ReceptionistPuri Mas Boutique Resort & Spa Dec 2014 - Jul 2015Lombok, Nusa Tenggara Barat, Indonesia-Welcoming guests and checking their details against their bookings -Allocating guests their rooms and providing the keys-Answering phones from prospective customers and guests, taking messages and delivering them-Completing administrative tasks such as filing and photocopying-Responding to requests for help and information-Providing concierge services, arranging travel and providing information about local amenities and attractions-Preparing room bills and ensuring prompt payments-Checking guests out, taking payments and returning deposits- Handling all the complaints from guests & other receptionist duties
Hasan Sidik Education Details
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3.87/4.00
Frequently Asked Questions about Hasan Sidik
What is Hasan Sidik's role at the current company?
Hasan Sidik's current role is SPEAK : Simplicity, Peace & Kindness.
What schools did Hasan Sidik attend?
Hasan Sidik attended Universitas Mercu Buana Yogyakarta.
Not the Hasan Sidik you were looking for?
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Hasan Sidik Zelani
Creativepreneurship Undergraduate At Binus University | Non Degree Mini Sbm Institut Teknologi Bandung ProgramWest Karawang -
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