Hasan Farhad work email
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Hasan Farhad personal email
As a Customer Service Specialist at Singapore Airlines, I orchestrate crew accommodations and oversee ground operations, ensuring passenger satisfaction through swift issue resolution. Our team's dedication to service excellence is reflected in the smooth management of Aircraft on Ground (AOG) invoices and adherence to security protocols, which aligns with my commitment to operational efficiency and customer care.Concurrently pursuing a Bachelor of Science in Finance from Rutgers University, I am honing my competencies in financial analysis and corporate finance, aiming to integrate this knowledge with my practical experience in aviation services. My academic journey is fortified by a foundation in business administration from Hudson County Community College, setting the stage for a future where I can leverage my financial acumen to navigate and impact the global financial landscape.
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Duty ManagerSingapore AirlinesJersey City, Nj, Us
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Customer Service SpecialistSingapore Airlines Jun 2022 - PresentNewark, New Jersey, United States• Manage all crew matters, including accommodations and transportation, resolving related issues promptly and efficiently.• Reconcile Aircraft on Ground (AOG) invoices when necessary, conducting Invoice Payment Request (IPR) for 5+ invoices verification approved by the SIA finance department on a monthly or biweekly basis.• Monitor and track security manuals and bulletins daily, ensuring compliance with upper management directives.• Oversee check-in counter agents, ensuring exceptional services were provided to passengers, and supervised ground handling agents at the ramp site and baggage handling area, ensuring smooth operations and customer satisfaction.
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PhotographerHasan Photography Jan 2018 - Present• Captured key moments and emotions during 10+ weddings, ensuring client satisfaction.• Achieved Photoshop: Studio Portrait certificate, mastering advanced editing techniques.• Consulted with clients for 10+ portrait bookings, delivering personalized and polished photos.• Utilized industry-standard software tools to retouch and enhance 1000+ photos with attention to detail.
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Check-In Agent & Gate LeadHallmark Aviation Feb 2022 - May 2022Newark, New Jersey, United States• Proficiently processed passenger check-ins using Amadeus Software, ensuring accurate documentation verification.• Coordinated boarding gate operations for smooth queue management and timely boarding procedures.• Resolved seating discrepancies and addressed passenger inquiries, delivering exceptional customer service. -
Peer AdvisorHudson County Community College Oct 2021 - Dec 2021Jersey City, New Jersey, United States• Provided academic guidance to incoming students on programs, requirements, and policies.• Assisted students with course selection, registration, and academic planning.• Managed office logistics and maintained a welcoming environment for advising sessions.• Addressed student inquiries promptly and effectively via Zoom and phone calls. -
InvigilatorIlsc Education Group Oct 2020 - Sep 2021United States• Conducted over 30 IELTS tests for Academic and General candidates, ensuring proper ID verification and candidate check-in.• Handled transportation of testing equipment and papers while maintaining strict confidentiality.• Assisted in organizing and overseeing test sessions for ILSC Education Group in the United States. -
Communication Office AssistantHudson County Community College Nov 2019 - Oct 2020Jersey City, New Jersey, United States• Managed client communications through 50+ phone calls, ensuring prompt and professional service.• Distributed 100+ confidential mails to various departments, maintaining confidentiality and accuracy.• Prepared over 1000 advertisement files for clients, showcasing attention to detail and creativity.
Hasan Farhad Education Details
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Business Administration And Management, General -
Finance: Financial Management & Capital Markets Track -
Business Administration
Frequently Asked Questions about Hasan Farhad
What company does Hasan Farhad work for?
Hasan Farhad works for Singapore Airlines
What is Hasan Farhad's role at the current company?
Hasan Farhad's current role is Duty Manager.
What is Hasan Farhad's email address?
Hasan Farhad's email address is ha****@****air.com
What schools did Hasan Farhad attend?
Hasan Farhad attended Montclair State University, Rutgers University, Hudson County Community College.
Who are Hasan Farhad's colleagues?
Hasan Farhad's colleagues are Daphne Chow, Eve H., Zanny Loh, Samuel Almajeda, Pradeep Jena, Abherrami Suresh Kumar, Yit May Poh.
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