Hisham Hasan Email and Phone Number
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Hisham Hasan personal email
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My role as COO at Centava Corporation calls on me to directly align our technology strategies with our operational capabilities and constraints. As a technical sales leader, I bring my unique perspective on systems design and deployment to address the needs of our diverse customer base. I bring 12+ years technical sales background in the network edge. This time span has been split evenly between new territory development, closing enterprise deals, pipeline development and systems imlpementation. I bring 10+ years enterprise scale experience on multiple petabyte scale platforms that spans the production, deployment, delivery and operation of large enterpise stacks in cross-functional business domains sales, service, support and finance.I have played critical roles in the implementation, deployment and administration of mission critical enterprise platforms with Fortune 500 and 100 in the entire spectrum of business operations with a specific thrust on high throughput combined voice, video and sensor data edge networks.In my various roles I have carried out requirements planning, build, development, configuration testing and QA, customer training and post-deployment product enhancements. I have carried out process re-engineering to map organizational requirements into platform and system specifications and tested, built, designed, deployed and maintained continuous integration and continuous delivery process and pipeline.I am certified in 4 Salesforce tools and technologies.I enjoy running, swimming, traveling and going on nature trails in the Bay Area. My favorite places are the Oakland and Berkeley Hills. I look forward to facilitating you in achieving your business goals.Certifications: Salesforce Certified Pardot Consultant, Salesforce Certified Marketing Cloud Consultant, Salesforce Certified Pardot Specialist, Salesforce Certified Marketing Cloud SpecialistLanguages/Technologies/Platforms: Salesforce, ServiceNow, Java/JavaScript, C#, C, Python, XML HTML/CSSDevops: Kubernetes, Istio, CI/CD Pipelines, Logging and MonitoringTrilingual: American English, Canadian French, Bengali
Centava
View- Website:
- centava.ca
- Employees:
- 3
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Salesforce Production Sre ManagerCentavaSan Francisco, Ca, Us
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Chief Operating OfficerCentava Jan 2024 - PresentSan Francisco, California, Us
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Technical Sales Consultant | Sme Edge NetworksCentava Jan 2016 - PresentSan Francisco, California, Us• Own the network solution architecture process/multi-solution development cycle and identify opportunities and risks • Build and deploy automation scripts for installation, configuration, build, release, deployments, and workflows• Oversee availability, performance, monitoring and incident response for network, platforms and services through creating and maintaining alert runbooks, HA strategies, change management, deployment and rollback processes and SLA management • Conduct risk management of information and IT assets through appropriate standards and security policies• Manage and lead a team of solutions architect(s) to provide a consensus based enterprise solution that is scalable, adaptable and in synchronization with ever-changing business needs.
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Student Assistant - Office Of Financial ManagementCalifornia State University, Long Beach Sep 2015 - Jan 2016Long Beach, Ca, Us• Work with the development team, the network operations team and the outsourced environment support team to identify gaps and challenging problems faced within the systems and environment.• Investigate additional opportunities using LEAN or other methodologies to remove waste in processes and speed activities such as Accounting Close.• Update and action requirements related to patches, fixes, upgrades and factor these into the road maps. -
Enterprise Storage Technical SalesManaged Services Pro Feb 2014 - Dec 2014C level calling for multiple vendors, including HP, AVNet, EMC for enterprise storage solutions with 6 to 12 month sales cycle and cloud virtualization solutions. Achieved 90%+ quota on quarterly basis.
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Business Analyst10Eqs Aug 2014 - Oct 2014New York, Ny, Us• Control, close and finalize fact-finding tasks. Close fact finding tasks that are marked as “ready for closure” and fact finding tasks with “enough” submissions/solutions if deemed appropriate.• Finalize closed fact finding tasks within the deadline set by 10EQS and the client.• Engage in communication with fact finding solution providers (i.e. researchers and experts on the 10EQS platform).• Evaluate task controlling experience, including: solution quality of researchers and experts (overall quality and typical mistakes/misunderstandings), technical functionality (bugs and possible improvements), process flow (interaction with 10EQS team, other Collaboration Managers and business analysts, researchers and experts). -
Bilingual High Value Solutions SpecialistLexmark International Rs Feb 2013 - Jan 2014Lexington, Kentucky, Us• Utilize knowledge of multiple systems and processes to troubleshoot customer networks and systems and resolve software issues such as driver/firmware and embedded solution configuration.• React to onsite outage scenarios as necessary and provide support for scan to network and email, fax over IP, SMTP settings and print release to managed services clients. • Assist On-Site Dispatch Team with daily on-site service activities and provide Service Delivery and Technical Training Manager with analysis of service issue and root cause and systems support. • Use personal and team knowledge and customer's service delivery model to ensure Service Level Agreement (SLA) are met.• Ad-hoc projects as required. -
Bilingual Time And Labor Solutions Implementation SpecialistAdp Aug 2012 - Jan 2013Roseland, New Jersey, Us• Execute customer data setup. This includes gathering customer information and distribution to ADP Lightspeed layered application partners.• Work with customer as central point of contact to schedule/resolve training issues and software issues before, during, and after the implementation to maintain customer satisfaction.• Interface with QA, Development, Sales, Training, and Customer Support. Provide feedback from customers to other internal departments and vice versa.• Handle moderate to heavy customer calls and activities.• Complete Advanced Level training.• Assist in special projects as detailed by department manager.• Track all items sold to customers to ensure Sarbanes-Oxley compliance. -
Bilingual Client Associate - Payroll, Finance And Talent ManagementAon Jun 2011 - Aug 2012London, Gb• Utilize case assessment, customer analytics and problem resolution expertise to process client issues relating to healthcare benefits, payroll, compensation, retirement savings, life benefits, and other HR polices and services.• Collaborate with payroll, benefits and systems admin teams to enhance and streamline work streams to ensure SLAs are continually met and deliver first-call resolution, efficient case handling and superior client service.• Research, evaluate and action client needs on various HR issues such as recruiting, benefits processing, salary administration, retirement and system access utilizing online databases and HR systems.• Proactively participate in and lead town halls and group huddles to develop and improve existing processes. -
Apprentice MechanicDominion Alternators Jun 2011 - Jun 2012• Review work orders and discuss work with supervisors.• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.• Replacement and replenishment of components and units and identification and repair of faults in vehicles, machine components and systems.• Implementation of diagnostic tests.• Evaluate information and data interpretation of technical information.• Maintain personal, public, and workplace cleanliness to protect against all hazards to themselves and all others. • To work within the requirements of the Health and Safety at Work Act
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Bilingual Inside Sales SpecialistThe Alea Group Nov 2010 - May 2011Richmond Hill, Ontario, Ca• Built sales funnel for virtualization and telephony products and qualified leads according to technology, competitive and budget analysis and completed technical/pricing reports for account implementation.• Execute periodic marketing campaigns on behalf of clients in the IT industry with a key focus on developing purchase intent amongst target audience.• Maintain a line of communication with SMBs as well as government and municipal entities with a key focus towards building sustainable relationships.• Identify key decision makers within target companies and convert prospects into face-to-face or phone appointments to yield best results in terms of high value leads. -
Client Services Marketing RepresentativeCmg Marketing May 2010 - Nov 2010• Actively involved in the development and implementation of marketing campaigns and CRM process flow for new and existing marketing initiatives for ACDelco, GM and Isuzu.• Placed outbound calls and received inbound business inquiries and resolved or escalated calls from loyalty program business customers based on a series of campaigns.• Implemented the Bump the Competition marketing initiative, a $1m funds program for GM dealers in Canada and utilized understanding of client and marketing needs to provide inputs for new marketing initiatives.
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Alumni Relations RepresentativeYork University Foundation Sep 2009 - Jul 2010• Established positive and productive relationships with alumni and friends of the university to solicit donations for faculty and student initiatives and university services development. • Utilized exceptional verbal and telephone communication skills to convey the brand identity and institutional objectives of York University and identify future donors. Raised a total amount of $7,000 during 2009-10.
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LogisticsAmerican Marketing Association 2010 - 2010Chicago, Il, UsI extended event management and logistics support for AMA Toronto Chapter events
Hisham Hasan Skills
Hisham Hasan Education Details
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York UniversityGeneral -
California State University, Long BeachPhysics
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Embry-Riddle Aeronautical UniversityGeneral
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Katz School Of Science And HealthGraduate Courses In Enterprise Risk Management
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Golden Gate University, Edward S. Ageno School Of BusinessGeneral
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Aviation Institute Of MaintenanceAirframe Mechanics And Aircraft Maintenance Technology/Technician
Frequently Asked Questions about Hisham Hasan
What company does Hisham Hasan work for?
Hisham Hasan works for Centava
What is Hisham Hasan's role at the current company?
Hisham Hasan's current role is Salesforce Production SRE Manager.
What is Hisham Hasan's email address?
Hisham Hasan's email address is hi****@****ail.com
What schools did Hisham Hasan attend?
Hisham Hasan attended York University, California State University, Long Beach, Embry-Riddle Aeronautical University, Katz School Of Science And Health, Golden Gate University, Edward S. Ageno School Of Business, Aviation Institute Of Maintenance.
What are some of Hisham Hasan's interests?
Hisham Hasan has interest in Social Services, Finance And Performance Management, Creative Communications, Change Management, Product Management, Customer Relationship Management.
What skills is Hisham Hasan known for?
Hisham Hasan has skills like Project Management, Training, Customer Service, Management, Sales, Business Analysis, Leadership, Team Leadership, Ms Excel Pivot Tables, Perl Automation, Lean Six Sigma, Agile Methodologies.
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