Hasan Ibrahim Email & Phone Number

Melbourne, Victoria, Australia

Managing overnight operations at multiple student accommodation sites, taking proactive steps to enhanceour 24-hour operational efficiency. Recognising critical gaps left by previous management, I took decisiveaction to restructure workflows, significantly lightening the load on daytime staff and expanding my role tolead continuous, and efficient service delivery.• Developed and maintained a comprehensive database of all residents, proactively monitoring theirmovements through lock audits and regular face-to-face interactions. Leveraged these insights to logbehavioural patterns and identify potential distress, enabling early welfare intervention and timelyreporting to other building managers.• Oversee and execute daily financial operations, including reconciling bank accounts, generating detailedfinancial reports, and processing bond lodgements, refunds and managing unconfirmed bondlodgements and claims through the Residential Tenancies Bond Authority (RTBA), ensuring 100%compliance with regulatory standards.• Conduct daily building audits, monitor resident activities via CRM systems (StarRez and Salesforce), andensure pre-arrival checklists are completed for the morning Operations, House Keeping, and Facilitiesteams.• Facilitate after-hours check-in and check-outs.• Deliver comprehensive training to Night Managers across multiple Scape buildings and mentor additionalnight staff.• Offer continuous support and guidance to all night staff to ensure consistent performance and smoothoperations.

Melbourne, Victoria, Australia

Revived a struggling small business through COVID-19 challenges, including lockdowns and severe labourshortages. Leveraged project management, marketing, and customer relations expertise to rebrand thebusiness, introducing an SEO-optimised website, active social media profiles across various channels(Instagram, Facebook, YouTube, and TikTok), and a Google Business profile, revitalising the company’s image.Key Accomplishments• Analysed search engine and social media metrics to identify post-lockdown trends, informing a strategicshift from a high-volume hand car wash to boutique detailing services.• Managed customer inquiries, bookings, and service flow, maintaining high satisfaction levels.• Utilised seasonal data analysis to increase daily operational efficiency.• Created a data-driven pricing strategy, resulting in a 60% price increase with minimal (3%) customer basereduction.• Secured dealership and commercial contracts through targeting research, networking, and proposals.• Led a strategic overhaul of dealership and commercial detailing process, reducing time per vehicle byover 30%, from 3 hours to under 2, resulting in an increase in weekly billable vehicles and significantlyenhancing operational efficiency.• Managed weekly dealership invoicing with 100% accuracy, and conducted monthly performanceevaluations using Excel and Xero, tracking KPIs such as revenue growth, invoice turnaround time, andpayment reconciliation efficiency.

Mitcham, Victoria, Australia

Led efforts to deliver exceptional customer service, aligned with the company’s cultural goals. Collaboratedcross-functionality to swiftly resolve customer inquiries, ensuring clear and consistent communication acrossdepartments. Took ownership of complex cases, driving successful outcomes and demonstrating leadershipthrough action. Earned multiple awards for service excellence, consistently recognised by both customers andcolleagues for my work ethic and impact.• Chair of the Diversity & Inclusion Working Group (2019):o Led the ‘Tast of Harmony’ event, showcasing diversity at Yarra Valley Water through apromotional video.o Coordinated cross-team events and led the cookbook project in partnership with otherDiversity and Inclusion groups.• Winnovators 2019 Team Member where we had to work on providing a water filtration solution for anNGO working on site in remote African villages to achieve this outcome.

Melbourne, Australia

Identified and capitalised on market demand for innovative visual marketing solutions by founding a businessspecialising in photography, video production, and integrated marketing strategies. Leveraged Agilemethodologies to test and refine cutting-edge techniques, such as Augmented Reality (AR) and interactivevirtual property tours, leading to measurable growth in client engagement and market reach.Key Achievements• Detected a gap in Melbourne’s real estate sector for immersive video contact, pioneering AR campaignsthat increased client engagement by 40%.• Optimised social media profiles through data-driven organic growth tactics and targeted paid adcampaigns, resulting in a 35% boost in visibility and a 25% increase in follower engagement.• Developed cross-channel re-marketing strategies, integrating EDM and multimedia advertising, driving a20% improvement in conversion rates.• Led data-centric SEM and SEO campaigns, enhancing ROI by 50% through precise targeting andperformance analysis.• Managed end-to-end video production workflows, maximising client exposure and ensuring on-timeproject delivery with a 100% client satisfaction rate.• Applied Agile project management to iterate and refine marketing strategies, enabling rapid testing of ARand interactive virtual tours.• Led CRM training for client teams, enhancing efficiency and fostering stronger customer relationships;supported sales efforts that secured contracts with Fortune 500 companies (Mondelez International,Telstra, Volkswagen group).• Collaborated closely with PMOs on brand releases and successfully managed a team of in-house andremote creatives to deliver high-impact campaigns on schedule.

Melbourne, Australia

Acted as the primary point of contact for clients. Responsible for managing the full lifecycle of advertisingmaterial production, ensuring seamless coordination across departments and delivering high-quality outputs.My role required a mix of technical expertise, leadership, and the ability to streamline internal processes toenhance client satisfaction and operational efficiency.Key Achievements• Led the coordination of cross-functional teams to oversee the end-to-end publication of advertisingmaterials, providing data-driven advice to clients on optimising design and production workflows.• Managed product lifecycle, from concept and design to production and delivery, ensuring qualitystandards were met across the Pre-Press, Production, and Dispatch teams.• Set up and managed client accounts in Campaign Track, integrating custom templates using HTML, VisualBasic, and Unicode, while leveraging tools like MultiAd Creator, Adobe Illustrator, InDesign, andPhotoshop CS6 to drive efficiency.• Maintained and updated templates, troubleshooting technical issues, and ensuring compliance withclient requirements.• Directed pagination of print and digital magazines in Bookings Manager, strategically organising contentto meet client corporate guidelines and ensure cohesive publication flow.• Improved internal processes within the Account Management department, including streamlining nonstandard job workflows and creating detailed procedural documentation for advanced Campaign Tracktasks.• Consistently delivered high-quality results within tight deadlines.

Melbourne, Australia

● Provided the highest level of customer service in a retail and B2Benvironment● Provided paid technical support service at the ‘Tech Bar’● Regularly liaised with internal management and regulatory Telstra bodies● Maintained and troubleshot the store’s retail and Telstra BillPay systems● Handled customer device repairs● Managed and audited customer loan phones, Telstra Retail demo SIM cards, visual merchandise, petty cash account, supplier credit accounts● Technical and sales training of staff on new products● Organising manufacturer information sessions for staff via external BDMs● Assisted the store manager in roster management and banking● Acting store manager on numerous occasions● Weekly invoice and contract filing and data entry (subject to Telstra compliance audits)● Monthly performance reporting and organising quarterly stocktakes. Both reports are presented to the General Manager and Financial Controller of the franchise

External Audit Assignment ● Worked on a project fund management assignment as a junior support member of anexternal audit team at Mobilink (Orascom Telecom Holding);● Performed project policy compliance, basic cost analysis and quality control includingresource utilization compliance specific to a nationwide cellular tower upgrade project;● Oversaw efficient resource utilization compliance at three major provincial upgrade sites;● Documented and reported business malpractices and discrepancies through dataprocessing in the form of bi-monthly reports submitted to the audit team manager.

External Audit Assignment● Part of an external audit team for the audit of KASB Bank;● Performed data handling and organisational tasks using MS Word and Excel;● Organised meetings of the audit team manager and Board of Directors via the assistant tothe CFO;● Assisted in meetings and presentations:* This involved assisting in the formatting and compilation of presentations, handingout meeting agendas and introduce the purpose of the meeting to the BOD.● Assisted in the completion of final audit reports.

Certificate Of Applied Data Science

Diploma Of Marketing

Bachelor Of Commerce (Bcom)

Education record