1. Service Management: Oversee the lifecycle of IT services from planning to delivery. 2. Incident Management: Manage incidents to restore service quickly and minimize impact. 3. Problem Management: Identify and resolve root causes of incidents. 4. Change Management: Evaluate and approve changes to IT services. 5. Service Level Management: Establish and manage service level agreements (SLAs). 6. Customer Relations: Liaise with departments to align IT services with business needs. 7. Reporting: Monitor performance metrics and generate improvement reports. 8. Team Management: Lead and mentor IT support staff. 9. Budget Management: Optimize costs while maintaining service quality. 10. Continuous Improvement: Promote ongoing enhancement of IT services and processes.

Monitoring and maintaining networks and servers.Upgrading, installing and configuring new hardware and software to meet company objectives.Creating user accounts and performing access control.Documenting processes, as well as backing up and archiving data.Designing and implementing efficient end-user feedback and error reporting systems.Supervising and mentoring IT department employees, as well as providing IT support.

Manning the IT help desk and providing instant solutions to IT issuesLogging faults and managing response times with ticketing systemDiagnosing and resolving problems efficientlyMaintaining the integral security of business networksEnsuring all hardware operates at its optimum level with latest updates and patchesResponsible for print Server , WDS and physical various issuesAsset Managment

Provide Tier 1 & Tier 2 service desk and technical support to usersEvaluate, prioritize and respond to service requests with a resolutionPerform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutionsInstall, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networkedperipheral devices, and networking software/hardware productsRun diagnostic programs to identify and resolve problemsResolve technical problems with LAN, WAN, and other systemsGuide customers through problem-solving processMaintain communications with end users to ensure systems continually meet business needsPerform periodic system maintenancePlace and escalate vendor service calls when necessary to resolve hardware or software failuresCoordinate with end users and technical staff to maintain systems that utilize industry best practices to meet businessobjectives, while maintaining the security and integrity of the data, system and networkPerform routine to moderately complex problem analysis and resolution design for systems and applicationsMaintain timely and accurate service desk records using a ticket management systemUpdate job knowledge by recertifying and obtaining additional Industry Certifications Light design and programmingwork related to file transfers or scriptingEscalate issues to Tier 3 when needed

Installing new systems for all employees and customerResbonsible for mail host , add users , reset password , troublshooting and configurationRepairing and upgrading hardware and ensuring all computers were fully operationalFixed Hardware IssuesManage Network Infrastructure