Senior Supervisor
CurrentKey Highlights:– Oversee the efficient operation of 5 diverse teams, each comprised of 15+ Operators. Supervise a remote team based in India, ensuring seamless collaboration and productivity across all locations.– Conducted 50+ virtual meetings with clients from the USA, ensuring smooth project execution.Successfully met 95% of performance goals and deadlines, aligning with the company’s plans and vision.Duties & Responsibilities:– Managing workflow to ensure efficiency… Show more Key Highlights:– Oversee the efficient operation of 5 diverse teams, each comprised of 15+ Operators. Supervise a remote team based in India, ensuring seamless collaboration and productivity across all locations.– Conducted 50+ virtual meetings with clients from the USA, ensuring smooth project execution.Successfully met 95% of performance goals and deadlines, aligning with the company’s plans and vision.Duties & Responsibilities:– Managing workflow to ensure efficiency and productivity.– Design and deliver training programs for new operators.– Evaluating performance and providing constructive feedback.– Resolving employee issues and disputes to maintain a positive work environment.– Conducting email communication and virtual meetings with clients from the USA.– Communicating with clients regarding project-related disputes and updates.– Ensuring adherence to legal and company policies and procedures.– Undertaking disciplinary actions if the need arises. Show less