Hasanna Johnson Email & Phone Number

Charlotte, North Carolina, Us

First line assistance at addressing patient billing inquiries and concerns including research and follow-up, Listen to customer needs and provide immediate and accurate advice. Answer incoming telephone calls with professional and knowledgeable responses, Accurately document all actions taken using the UBO/HBO-STAR system, Navigate and update insurance screens using the UBO/HBO-STAR system, Initiate monthly payment arrangements while following company guidelines, Prepare account adjustments as necessary, Interact with Atrium Healthcare departments, physician offices, insurance companies, and attorney offices, Accepts credit card and check payments via the E-Collect system, Process correspondence within 24 hours, Escalate calls via the Staffware software or referral form when necessary, Balance the needs of multiple customers simultaneously in a fast-paced environment, Train beginner and junior Patient Account Representatives., Make supervisor aware of errors within/outside of Patient Accounting to alert management of inter-departmental or departmental needs.

Charlotte, North Carolina, Us

Interviews inpatients to obtain their financial, personal, insurance and other medical information necessary for claim process, Responsible for obtaining prior authorization, in-network considerations, case agreements from insurance companies to enable billing to occur, Greets and assist patients and visitors, act with sense of urgency when dealing with patients and workflow, Register walk-in patients for behavior health issues for an evaluation, Assists in meeting departmental goals, point-of service collections and registration accuracy, Communicate in a professional manner appropriate for the healthcare settings, Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies, Answer telephone as assigned and appropriately directs callers and ensures all incoming calls are handled efficiently and in a timely manner, Monitors and resolves registration errors, Completes charge entry in a timely manner, as needed.

Charlotte, North Carolina, Us

Provide daily supervision of assigned drivers and monitors to ensure proper and consistent performance of duties, Drive buses of varying sizes and complexity over designated routes in accordance with time schedules, Class B License, Train drivers with their assigned routes, Train drivers to assist with proper wheelchair securement and special needs student, Assist drivers with monitoring concerning student behavior management issues and work-related situations, Evaluate the performance of assigned personnel; schedule and assign work; counsel and recommend disciplinary actions, Remain current with concerning rules, regulations, policies and laws, Ability to drive under variety of conditions.