Hasantha Dodampegama Email & Phone Number

Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Colombo 02

-Manage an ICT based product portfolio focused on corporate clients.-Identify corporate customer requirements and formulate suitable ICT solutions.-Draft requirement specs, business cases, go to market strategies and overlook the solution development & delivery.-Evaluate and improve the developed solution on a continuous basis according to a product roadmap.-Build business partnerships with related service providers to achieve set objectives.-Carryout presentation, training and involve in presales activities.

Colombo, Western Province, Sri Lanka

• Manage a portfolio of ICT Telco based products including new developments and enhancements.• Setup and manage processes for smooth internal operations.• Carry out presentations, product demonstrations for both internal and external stakeholders.• Manage product related operational activities to fulfill client requirements.• Achieve annual product revenue targets to meet the corporate objectives.

Colombo, Western Province, Sri Lanka

• Design, develop and manage business solutions to meet corporate client requirements.• Provide pre-sales support, present solutions to corporates and carry out sales promotional activities • Evaluate and improve solutions on continues basis according to a solution roadmap.• Build business partnerships with related service providers to achieve set objectives. • Setup operation procedures to function across division efficiently.• Carryout process awareness training, evaluations and review processes and amend appropriately.• Setup and manage SLAs between working division/service providers to serve customers effectively and monitor customer satisfaction levels.

Colombo, Western Province, Sri Lanka

• Maintain and deliver high standard of service level in customer engagement.• Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.• Understand the customer requirements and serve their needs promptly to build customer loyalty.• Handle customer service center operations including inventory, bill connection, promotions, customer engagement and achieving set standards on process audits. • Assist company authorized dealers, partners and other stakeholders’ business activities.

Master Of Science Information Management, Information Management

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

MBA

Acim