• Responsible for the day to day management of a popular store offering a diverse product.• Ensuring the achievement of targets, across various metrics including profit, staff turnover and brand adherence. Devising subsequent initiatives and campaigns to maintain performance. • Undertaking regular, methodical audits of transactions, stock and processes. Devising subsequent action plans should there be any concerns with results and administering replenishment according to demand.• Facilitating stock orders from suppliers; utilising the opportunity to leverage rates, terms and schedules to drive profitability and availability.• Accountable for ensuring all department point of sale and floor mapping resonates with marketing and brand guidelines. Upskilling all staff in this area to ensure maximum engagement and additional spend from customers.• Continuously evaluating areas of opportunity within marketing plans, the customer journey and promotions which can drive revenue and customer engagement.• Keeping abreast of local competitor activity to ensure the operation remains competitive and attractive to prospective customers.• Utilising various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics.• Ensuring all staff adhere to company policies and procedures regarding conduct and capability. Invoking performance management measures in line with personnel policies, should it be required.• Overseeing budget performance; continuously monitoring and managing headcount and overtime expenses, operational costs and revenue.

• Ensure that customers are offered the best service and utilising any opportunity to up sell during transactions with additional items. Working at all times to ensure sales and service targets are met.• Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries.• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.• Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.• Processing transactions using the till and undertaking regular reconciliations to highlight and resolve any discrepancies.