• Writing test cases, executing tests, and working with engineers to get issues fixed by release deadlines.• Researched and analyzed application requirements, workflows and designs to define detailed testsuites, test cases, test data and procedures.• Creating test templates and test cases from approved requirement and tracing them to relevantuse cases.• Creating end-to-end test plan and strategy.•Follow SDLC and work accordingly phase by phase• Managing and tracking… Show more • Writing test cases, executing tests, and working with engineers to get issues fixed by release deadlines.• Researched and analyzed application requirements, workflows and designs to define detailed testsuites, test cases, test data and procedures.• Creating test templates and test cases from approved requirement and tracing them to relevantuse cases.• Creating end-to-end test plan and strategy.•Follow SDLC and work accordingly phase by phase• Managing and tracking the testing issues and resolve them in a timely manner• Hands on experience in utilizing Microsoft Teams for team work and collaborations, hold virtual meetings, doc sharing. Integrating third party apps for high end productivity • Conducting end-to-end testing on business transactions, data flow, work flow and use cases.• Creating, maintaining and presenting reports to measure and monitor testing progress• Over-see the implementation, documentation of the various releases during the STLC.• Assist in creating a process and controls documentation• Provide ad-hoc support and analysis, including preparation of PowerPoint presentations/decksfor senior management.• Performing functional, GUI, frond-end, back-end, API, database, smoke, regression, UserAcceptance, and exploratory testing.• Developed SQL queries to perform database/backend testing against database.• Running automated smoke testing on the builds and automated regression testing on therelease candidate using Eclipse over Selenium WebDriver, TestNG, and other open sourcetools.• Validating test to check boundary conditions and error messages.• Reporting and entering defects and issues in JIRA.• Working with DBAs, DEVs, and Product team to get the issues fixed on time.• Created progress reports to ensure appropriate test coverage and results.• Created bug reports and test summary report and shared it with QA Manager and team• Responsible for documenting work for quick references Guide utilizing MS WORD. Show less

Gathering and analyzing business requirements document and system requirement specificationto write Test Scenarios, Test Data and Test Cases using HP QC/ALM• Prepared Test Procedures and Test Cases for user acceptance, Black Box and UI testing.• Executed Test cases Manually and logged Defects.• Assign severity levels to different test cases and prioritizing them.• Managed and tracked Requirements, Test Plan, Test Lab, and Defects using Quality Center• Identify and… Show more Gathering and analyzing business requirements document and system requirement specificationto write Test Scenarios, Test Data and Test Cases using HP QC/ALM• Prepared Test Procedures and Test Cases for user acceptance, Black Box and UI testing.• Executed Test cases Manually and logged Defects.• Assign severity levels to different test cases and prioritizing them.• Managed and tracked Requirements, Test Plan, Test Lab, and Defects using Quality Center• Identify and classify test cases by isolating the repetitive actions.• Perform manual testing considering the base line of developed test plan and test casesconsidering both positive and negative scenarios.• Manually test the various navigation steps and basic functionality of the application.• Wrote SQL statements to check the validity of database and to do the backend testing.• Ensure Entry criteria and Exit criteria for all QA deliverables• Actively Participate/ Involve in walkthroughs, Team meeting and status update meetings• Prioritize the defects for fixes and Defect Summary Reports• Attended daily stand up, Planning and QA meeting. Show less

Top Level customer service in sales and retention*Bilingual Customer Service Agent (Highest Level)*Helped starting sister company(Sling)*Team player as well as individual effort in decision making*Trained new employees on site*Top numbers in retaining customers *Offered to lead new role as Team Lead(Sling)*Rewarded Employee of the month for Several months*Helped PM reached his goals in sales and retention