• App Submission: Submitting Como white label apps to Google Play and the App Store, including maintaining privacy policies and handling app file uploads.• Troubleshooting and Monitoring: Checking Jenkins log files for app failures, debugging code, and overseeing app performance.• API/SDK Management: Managing APIs and SDKs through Google Firebase.• Store Communication: Following up with Apple and Google for app approval status and ensuring app availability.• App Updates and Features: Evaluating and reprogramming existing apps, updating features, and improving the development process.• Support and Coordination: Providing support to Customer Success Managers, maintaining low non-bug escalation rates, and working closely with Product Managers and R&D engineers to report bugs in the app and fix it in the next sprint• Process Improvement: Managing app submission queue, recommending improvements to the development and submission processes, and performing regular security and performance checks. Maintaining the process guide whenever there is any change in process and working closely with R&D for integration and updated in the application.• Monitoring Tools: Using Firebase and Google Analytics to monitor app performance and maintain app versions with Madmin.

• Remote Connectivity: Configuring and managing remote operations for Storage Systems.• System Monitoring: Overseeing StoreSERV and StoreOnce systems for connectivity with HPE Backend.• Troubleshooting: Logging and resolving connection issues, running Linux scripts for system recovery, and analyzing frequent disconnects.• Issue Reporting: Reporting problems and spikes to backend teams, updating systems with the latest patches.• Case Management: Keeping case details current and accurate in Salesforce.• Client Support: Providing general information and assistance with brokerage accounts.• Support Automation: Analyzing and resolving issues with HPE Backend support automation.

• Query Management: Receiving, logging, and addressing queries via phone and email using Panorama/Trouble Ticket tools.• Issue Resolution: Working with Panorama/Ticketing tools to resolve employee queries on policies, benefits, attendance, payroll, etc.• Process Adherence: Following defined processes and maintaining quality standards.• Policy Knowledge: Demonstrating thorough knowledge of policies and processes for various customer groups.• Service Level Maintenance: Ensuring service levels are met for HR services.• Continuous Improvement: Applying KAIZEN and LEAN methodologies for process improvements.• Data Privacy: Handling sensitive information with integrity and ensuring data privacy.

• 24/7 Support: Providing round-the-clock support to global customers.• Hardware Replacements: Managing hardware replacements for ProLiant Servers, including drives, fans, power supplies, and cache batteries.• Log Analysis: Analyzing server logs and reports thoroughly.• Technical Design: Understanding company technology to provide detailed technical designs that meet customer requirements.• Customer and Technical Support: Addressing service, product, and technical inquiries, including repairs and specifications for current and discontinued products.• Proactive Assistance: Helping to prevent issues and reducing problem occurrences.• Issue Resolution: Responding to user inquiries and resolving IT equipment and application issues.• Collaboration: Working with other IT personnel on tasks beyond individual expertise and acting as an escalation point for complex issues.• Support and Knowledge Sharing: Assisting analysts during high workloads, contributing to knowledge tools and communities, and ensuring project learnings are documented and shared.• Professional Development: Encouraging professional community participation and meeting certification and professional standards.