Hasham Syed Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Administer Linux and Windows-based systems for mission-critical banking applications, ensuring high availability and minimal downtime.Create and manage AutoSys jobs for scheduling and automating workflows in Unix environments, reducing manual intervention and human error.Support microservices-based Java applications used in CIBC’s contact center operations, leveraging OCP for orchestration and scaling of services.Implement Azure DevOps CI/CD pipelines to streamline application deployment, reducing time-to-market for critical updates.Manage deployments for Azure App Services and integrate with Azure Application Insights for performance monitoring and troubleshooting.Utilize Dynatrace for real-time monitoring of application performance, ensuring system reliability and quick issue resolution.• Leverage Splunk for log aggregation, providing valuable insights into system and application logs for quicker issue identification.• Perform root cause analysis (RCA) on critical incidents, collaborating with cross-functional teams to propose preventive measures and continuous improvements.Ensure all production issues are properly documented and tracked in Jira, including incidents, service requests, and change management tasks.Configure Azure resources such as NSG, Managed Identities, and Service Principal Names to ensure secure communication between systems and applications.Conduct regular configuration reviews and optimizations of Azure SQL Databases, ensuring that all applications can access the databases with minimum latency and maximum performance.• Work with internal teams to maintain System Documentation, including creating, updating, and reviewing SOPs (Standard Operating Procedures) for the applications under support.Provide 24/7 on-call support for production systems, quickly identifying and resolving issues to maintain business continuity.Collaborate with vendors and service teams to troubleshoot and resolve application performance issues.

Toronto, Ontario, Canada

Custom-designed and deployed POS software solutions for vendors in the food industry, ensuring compatibility and smooth integration with existing systems.Delivered POS system training to vendor staff, ensuring they were fully equipped to operate and troubleshoot the system.Collaborated with hardware vendors to troubleshoot and resolve issues related to POS system hardware and network connectivity.• Conducted thorough quality assurance testing to ensure seamless integration and performance of POS systems before deployment.Provided remote and on-site support to vendors during the implementation phase, ensuring all technical issues were swiftly addressed

Hyderabad Area, India

Led Azure DevOps projects, provisioning new VMs and installing applications on newly created servers, ensuring seamless transitions from development to production.Monitored critical banking applications using BMC Patrol and BMC Truesight, ensuring high uptime and fast issue resolution.Performed application monitoring and support using APM tools such as App Dynamics, Dynatrace, Splunk, and HP BSM, ensuring performance consistency across all environments.Automated routine administrative tasks using Shell Scripts, significantly reducing manual interventions and human error.Worked closely with developers to implement CI/CD pipelines and automate application deployments, streamlining processes and improving efficiency.Acted as a key contact for service restoration teams during high-severity incidents, ensuring critical services were restored as quickly as possible.Managed SQL Server databases for banking systems, ensuring smooth operation and connectivity with various application layers.Documented and maintained all technical processes, creating clear and detailed system documentation and Root Cause Analysis reports.Ensured compliance with ITIL best practices for incident management, change management, and service desk operations.Provided guidance and training to junior team members on Linux/Windows administration, cloud management, and incident management.

Hyderabad, Telangana, India

Supported 24/7 production environments for critical banking and financial systems, ensuring that issues were resolved within SLA targets. Worked extensively with IBM SAN (Storage Area Network) for storage allocation, configuration, and troubleshooting, ensuring high availability for critical applications.• Managed VRA (Veritas Risk Advisor) and BMC Truesight monitoring tools, performing regular health checks and configuration reviews to ensure system reliability. Enhanced application performance monitoring and incident detection through tools like Dynatrace and Splunk, providing actionable insights for performance improvements. Deployed patches and updates for application monitoring tools, ensuring that all systems remained up-to-date and compliant with security policies.Coordinated service restoration efforts during high-severity incidents, ensuring critical applications and systems were restored with minimal downtime.Conducted detailed Root Cause Analysis of incidents and system failures, creating actionable improvement plans and presenting findings to senior management.Applied Apache Tomcat configurations for performance tuning and reliability improvements in Java-based applications

Postgraduate Degree, Information Technology Project Management

Post Graduate Certificate in Project Management IT

Postgraduate Degree, Mobile Application Development

Mobile Application Development

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering

Electrical and Electronics Engineering

Mathematics Physics And Chemistry, Mathematics Physics And Chemistry

+2

Board Of Secondary Education, Ssc

Board Of Secondary Education