Mohammed Hasheem Email & Phone Number

Bengaluru Area, India

Seasoned IT professional with a comprehensive background in HPE ProLiant, HPE SimpliVity, and HPE Synergy. 6+ years of experience in designing, implementing, and managing cutting-edge server and infrastructure solutions. Demonstrated expertise in delivering high-performance, scalable, and efficient environments. Strong proficiency in server hardware, hyperconverged infrastructure, composable infrastructure, and virtualization technologies. Proven track record of successful project management, collaboration, and customer satisfaction.- Designed and deployed comprehensive server infrastructure solutions using HPE ProLiant hardware, ensuring high performance, availability, and scalability.- Implemented HPE SimpliVity hyperconverged infrastructure, consolidating compute, storage, and networking resources for efficient virtualization and simplified management.- Architected and managed HPE Synergy composable infrastructure, enabling dynamic resource provisioning and adaptable IT environments.- Led projects for migrating legacy infrastructure to HPE SimpliVity and Synergy, ensuring seamless transitions and minimal disruption.- Optimized virtualized environments, fine-tuning configurations, managing resource allocation, and improving application performance.- Implemented robust data protection strategies, including backup, replication, and disaster recovery, across ProLiant, SimpliVity, and Synergy platforms.- Collaborated closely with cross-functional teams, including system administrators, network engineers, and storage specialists, to ensure integrated and efficient operations.\- Provided exceptional customer support, troubleshooting complex issues, and delivering timely solutions.Certifications:- VMware VCP-DCV 2021 Certified- HPE Certified Professional - ProLiant Server Solutions Integrator- HPE Certified Professional - SimpliVity Solutions- HPE Certified Professional - Synergy Solutions- Kaizen Green Belt Certified

Bengaluru, Karnataka, India

• Provided technical assistance and troubleshooting support to customers via phone, email, and chat. • Resolved technical issues promptly and efficiently, ensuring customer satisfaction. • Demonstrated strong problem-solving skills to diagnose and resolve software and hardware-related issues• Collaborated with cross-functional teams to escalate complex technical problems and ensure timely resolution • Assisted in the creation of support documentation and knowledge base articles for common issues.• Received positive feedback from customers for exceptional service and ability to explain technical concepts in a clear and concise manner.