Hashif Abootty Email & Phone Number

Dubai

• Manage the daily routine of the paytime function, including funding and file processing• Manage a team of 8 staffs • Ensure all checks are carried out on UAEFTS messages for fund transfers• Update the sales team on any potential issues and provide feedback on service levels when bringing on new customers and managing existing relationships• Ensure all data held on our customers is entered into system, reviewed regularly and any areas for concern are managed appropriately• Mitigate financial losses by ensuring customers are paid accurately• Resolve all discrepancies by collecting and analyzing the data and escalate issues which have a financial impact on the business• Coordinate with the treasury functions to ensure funding of different accounts for file processing.• Coordinate with BTS for system development and modifications• Coordinate with the Central Bank/other Banks in relation to the processing of WPS files• Ensure processing of customer accounts is undertaken on time, including the collection of data• Maintain company data ensuring that it meets the requirements of the UAE CB and escalate any inaccurate or missing information to the compliance function.• Ensure all paytime customers receive the best possible service and customer care• Develop and maintain relationships with internal and external stakeholders including stores, other departments, customers and service providers.• Ensure all customer complaints are dealt with fairly and promptly and escalate any outstanding issues to the relevant business head.• Maintain customer satisfaction levels and trust in the service we offer

Uae

• Handling 9 branches Business Development Activities• Aquiring various financial services,including corporate payroll(Salary prepaid cards), Foreign Currency Exchange, Corporate TT’s and also have a cilent base of more than 300 plus corporate client• Consult with the management with new business proposals & strategies• Support Camp remittance team to increase remittance count (ID,IC,WU,Ezetop etc)• Conducting marketing activities like events, shows and off-line promotions• Co-ordinate with BRO’s & Branch Staffs to increase business • End to End Solutions & Support, being the point of contact for the client and providing them operations support and fulfillment of services• Obtaining SAP report and assess month on month business growth

Dubai

• Area Mapping and Market Segmentation of Dubai region• Relationship visit to branches and Co-ordination with Branch Managers and Asst. Branch Heads of the region to get the business from various sectors• Conducting marketing activities like events, shows and off-line promotions• Giving presentations to the corporate in various regions• Key Account Management and Client Relationship Management• Keen planner and executor in terms of revenue generation and client retention.• Relationship management with key accounts assigned, across various levels resulting in high client satisfaction, sales and maintaining healthy business relationships.• End to End Solutions & Support, being the single point of contact for the client and providing them operations support and fulfillment of services.• WPS payroll uploading and educating the clients about WPS.• Close follow up with companies in pipeline status.• To maintain rapport with all the clients via personal visits, telephone calls and emails.• Track feedbacks and service issues of Smart Pay clients, understand customer’s business requirements and offer accurate solutions and escalate any non-routine grievances/complaints to the direct reporting officer.• Relationship visit to branches and meeting the Branch Heads, Asst Branch Heads and staff members assigned for salary disbursal at campsites and getting relevant feedback.• Make monthly/weekly plan and report.

Abu Dhabi

• Screen, shortlist & conduct the interviews and recommend the right candidate to concerned line manager for further review. • Handled the recruitment activities till officer grade recruitment.• Maintenance of the recruitment database. .• Collecting required documents for Visa processing and coordinating with Visa processing team and updating the candidate visa status.• Handled Performance Management System (PMS)• Follow Up, Suggestion, sorting the issues regarding the evaluation of PMS• Cross checking the evaluation quarterly• Preparing monthly Probation report and Coordinating with Pay rolls and checking the increment amount and salary pay out.• Preparation of Monthly & Quarterly MIS (various Manpower details as per the Management request)

Mba, Hr & Marketing

MBA - HR & MARKETING

Bbm, Business Management

Higher Secondary, Commerce

High School