•Reaching out to customers through calls, emails & meetings to collect payment for overdue cards. •Acting as liaison between the bank & customers and mange overdue accounts. •Negotiate payment schedules & payment plans that suit their current financial situation. •Monitor all customers queries and ensure timely response. •Maintain and update knowledge on all bank products and services. •Participate in all departmental meetings and training. •Keep customer flies updated, recording times and dates that contact has been made and noting information that •customers have received about their debt. •Advice customers with nonpayment consequences and AECB impact. •Participate in Dialer campaigns like fresh fow, call back, payment reminder. •handling customers queries and complaints through inbound Q •Aiming to achieve monthly and annual targets.

•Handle customer complaints and Enquiries. •Handle Escalation Calls (Supervisor Calls). •Report and follow up service Tickets have been created by CC advisors for all GCC Markets (4 Countries) to back office team and get it resolved in timely manner. •Give feedback & resolution to HVC through outbound calls. •Assist in Handling Daily Operation. •Making necessary analysis for operation team and doing daily MIS for Dubai branch. •Participating in Preparing NPS survey. •Participating in training Plan to new comers. •Preparing CC Communication Tips and Daily brief. •Using SAP Application To submit Customers multiple requests, Warranty Service, Service Agreement, Sales Leads, Service Repair.

Offer detailed products and services advice based on customer needs. Using SAP, outlook, and in-house software to document, discuss, and follow up on customer complaints with the appropriate departments. Coordinating with warranty, parts and service departments regarding service requests. Submit & Forward New leads to sales department. Escalating to higher management for any cases that require intervention. Sharing and discussing post-visit findings with customers. Handling Inbound and Outbound calls for UAE, Qatar, Kuwait and KSA Responding to client queries.

• Make Calls to Clients - attempt to locate and contact clients, primarily overthe phone, in order to talk with them about their debts, This includes callingcustomers at home, at work, and on their cellular phones.• Negotiate Payment Schedules - speak to customers to negotiate paymentplans and payment schedules that suit their current financial situation while stillsatisfying the debt• Advise Customers on their various payment options If no payment agreementcan be reached, and inform customers of further actions that may be taken tocollect overdue debts.• Maintain Customer Files - keep customer files updated, recording times anddates that contact has been made and noting information that customers havereceived about their debt.• Prepare Statements - to be given to credit departments and banks whencustomers fail to meet their payment agreements or when no paymentagreement can be made.• Write Letters -to customers to inform them of their debts When customers failto meet their payment obligations and fail to make payment agreements, writeletters to credit agencies, insurance companies, lawyers, and customers’employers to collect debt without the customer’s aid.• Answer Phones- answer incoming calls from customers and other individuals.

•Coach Representatives on company process, procedures and position Responsibilities. •Oversee and manage payroll time entries and expenses to Optimize Regional contribution. •Answering customer inquiries and effectively handling Customers Complaints and Enquiries. •Assign and manage team projects to use efficiencies and Quality execution. •Lead staff specialists’ team to enhance sales& service levels. •Develop top performers and evaluate performance coach and offer Back. •Operate as front line manager on implementing store functions through Staff members.

• Distribute necessary tasks &duties during each shift in affair and Effectivemanner.• Oversee all team members and ensure all duties and tasks are beingPerformed efficiently and effectively during each shift.• Set performance goals for individual team members, create rewards Systemsand contests as needed.• Ensure production goals are met.• Participate in weekly management meetings to discuss goals, progress andany issues in need for resolution.• Support Manger to perform management duties during his absence or out ofoffice.• Manage inventories & Stock, including keeping detailed records of Inventoryuse and sales and advising management on ordering where Necessary.• Provide quality customer Service, including interacting with customers.• Monitor Audit Plan for Sub WH & repair tools.

• Demonstrating and presenting products.• Establishing new sales deals.• Organizing sales visits.• Reviewing sales performance.• Negotiating contracts and packages.• Aiming to achieve monthly and annual targets.

• Responsible for training, troubleshooting, tools and training plan to fast serviceteam• Provide technical Training to CC team.• Ordering Spare parts for fast service team from Nokia International BackOffice.• Downloading SW from Nokia Server & service bulletin to distribute to all Nokiacare shops.• Handle Back Office operations