1. Develop comprehensive project plans, timelines, and milestones for projects, ensuring alignment with organisational goals and objectives.2. Lead cross-functional teams of instructional designers, art directors and developers, fostering collaboration and communication to achieve project deliverables.3. Manage project budgets, track expenses, and control costs to maximise resources efficiently.4. Identify potential risks and develop mitigation strategies, ensuring projects are completed with minimal disruptions.5. Communicate project status, progress, and issues to stakeholders through regular meetings, presentations, and status reports.6. Establish quality standards and conduct reviews of eLearning materials to ensure adherence to best practices and industry standards.7. Utilise eLearning authoring tools and learning management systems (LMS) to develop and deliver engaging and interactive learning experiences.8. Evaluate project outcomes and feedback, driving continuous improvement and optimisation of eLearning courses.9. Ensure compliance with relevant regulations, industry standards, and accessibility guidelines in the development and delivery of eLearning projects.

1. Develop and maintain project documentation, including project plans, schedules, and risk mitigation strategies.2. Conduct regular in-person and online project status meetings, provide updates to stakeholders, and address any issues or concerns.3. Develop and maintain strong relationships with clients and stakeholders, resulting in an increase in repeat business.4. Support the production of programs and courses.5. Communicate with clients and coordinate projects for smooth processes.6. Provide dedicated support assistance for clients, offer expertise and guidance to address any challenges or inquiries they may encounter in utilizing our e-learning solutions.7. Coordinate and manage end-to-end project life cycles for multiple eLearning projects, ensuring adherence to deadlines and budgets.8. Resolve tickets and issues related to storyline and content development, apply problem-solving skills to ensure seamless functionality and optimal user experience.9. Assist in the coordination of eLearning projects, including resource allocation, scheduling, and progress tracking.10. Collaborate in design, development, and strategic decisions requiredfor the project.11. Conduct quality assurance (Q/A) reviews on content links to ensure accuracy, functionality, and adherence to established standard.12. Liaise with developers, providing regular progress reports to the manager.13. Support the team in the complete development process.14. Proactively communicate changes in content or processes to clients, ensuring transparency and managing expectations throughout project lifecycles.15. Perform other duties as requested by the Manager.

1. Supported the production of programs and courses, including:-Code editing and testing.-Built courses/edited in RISE, Articulate 360, and other Authoring tools.-Tested and assured the quality of programs and web courses.2. Resolved tickets and issues related to storyline and content development, applying problem-solving skills to ensure seamless functionality and optimal user experience.3. Developed internal Rise courses, contributing to the continuous improvement of our learning resources, and ensuring alignment with organisational objectives.4. Designed and created a comprehensive Remote Working Toolkit tailored for global marketing, fostering effective remote collaboration and productivity.5. Responded promptly and professionally to client queries, maintaining clear communication channels, and ensuring client satisfaction through effective problem resolution.6. Provided dedicated support assistance for clients, offering expertise and guidance to address any challenges or inquiries they may encounter in utilising our e-learning solutions.7. Used and researched emerging technologies in design and application development while identifying technology limitations in existing systems.8. Supported learning designers in the creation of process & training documentation.9. Performed other duties as requested by the Manager.10. Worked for high-end clients all around the globe including Nissan, Porsche, Chanel and more.

• Mock web designs using HTML, CSS, JavaScript• Designing UI/UX of the company • Collaborate with the product manager to gather and evaluate the user requirements.• Design UI elements, like menus, tabs, and widgets.• Develop UI mockups and prototypes that clearly illustrate the look, feel, and functionality of the application.• Creating and presenting rough drafts to the internal team and product owner.• Identify and troubleshoot UX problems.• Conduct layout adjustments based on user feedback.

• Quality analyst for Uber Eats project• Monitoring the quality of email responses of the production team staff• Providing feedback to call center team leaders and managers.• Use of quality monitoring data management system to compile and track performance at team and individual level• Preparing and analyzing internal and external quality reports for management staff review