Hashim Azim Email & Phone Number

Kuwait City Metropolitan Area

Kuwait City, Al Asimah, Kuwait

- Responsible for maintaining the design, implementation, delivery of customer required Solutions. - Liaising with Sales team to design Enterprise System and Infrastructure Solutions for Clients.- Plan & Coordinate implementation tasks and interface with the project managers.- Generating System configurations from Low Level Design for highly complex Design.- Plans and executes highly complex System and Infrastructure Upgrade and Migration projects.- Generates standard project documentation including detailed test plan for highly complex environment.- Maintain customer Infrastructure inventory and other System information databases.- Generating/Reviewing Bill of Material (BoM) • Perform second level support functions for Infrastructure problems in accordance with the Incident/Problem management process. Provide on-call support functions.- Review Infrastructure and System requirements and engineering concerns associated with customer requests such as, equipment configuration and operational impact.- Interacting with the customer technical team and internal teams for formulating the customer - acceptable design • Maintain System hardware and software, analyse problems and ensure the availability of systems • Coordination of Dell, Cisco, Veeam, Veritas, HPE, NetApp, VMware, Microsoft partnership program • Technical write-up, handover, and training.- Manage Presales and bid activities, helping sales team to achieve sales target.- Managing the complex server design, configuration, deployment, administration, management and troubleshooting complex server configurations.- Maintain design, implementation, and delivery of customer's required Solution for vendors like VMware, Microsoft, Dell EMC Server/Storage, Veeam, Veritas Backup Exec and NetBackup, Cisco UCS, Cisco Hyperflex, Dell Vxrail etc.

Dajeej

• Administered the IT System and Network Infrastructure, Data Center - maintained availability of data center resources• Administration and Management of ASC Active Directory Server, DHCP, Exchange 2010, Web Server, and intranet business application servers like SharePoint 2010, SQL 2012 Database Server, AX 2012, Me name HR System, ASET System, and File Share Server.• Administration and Management of IBM X3650 X5 Servers and IBM Storage system (IBM DS 3524, IBM V3700)• Administration of Fortinet 800 C Firewall and Cisco (Catalyst 4507R and 2960’s) and Symantec Email Gateway and HP Aruba LAN networking systems.• Implemented IT equipment Monitoring and alert system for Preventive Action (Manage Engine OPS Manager and Manage Engine Event Analyzer, Veeam One).• Maintained the CCTV Systems, Time, and Attendance Systems.• Administration of Avaya Media Gateway G450 and Avaya IP Office System• Ensure that ISO procedures are followed by the IT Dept. and point of contact for KPMG and Deloitte for conducting audits.Key Achievements /Major Project Completed:• Successfully Migrated ASC Exchange 2010 to Office 365 cutover Migration for 210 Mailboxes• ASC DR Implementation at Ooredoo Datacenter by Using Veeam Backup and Replication• AD Migration from Windows 2008 to Windows 2012• ASC Backup Solution Migration from Backup Exec 2012 to Veeam Backup and Replication V9 with Tandberg LTO7 Tape Library for Offsite Backup• Bitdefender Gravity Zone Endpoint Implementation for Customer Al-Jeeran General Trading for 50 Users.

Kuwait City

IT Infrastructure and Systems ExpertManaged and maintained complex IT infrastructure and Microsoft systems for Zajil Telecom and its co-located customers.Handled installation, upgrades, and management of Windows Server, Active Directory, Exchange servers, DNS, DHCP, Microsoft Dynamics GP, Lync, file share servers, intranet web-based business application servers, ticketing systems, monitoring systems, web servers, load balancers, hypervisors (Hyper-V, VMware, Citrix XenServer), and hyper-converged infrastructure products (SimpliVity, Nutanix).Administered and managed Zajil's infrastructure and data center, including servers from HP, Dell, and IBM, Cisco UCS chassis and blades, UCS fabric interconnects, EMC and NetApp storage, Nexus SAN switches, and virtualized infrastructure using VMware and Hyper-V.Managed Zajil's infrastructure backups using Symantec Exec and Net Backup, later transitioning to EMC Avamar.Installed and upgraded guest operating systems (Windows and Linux) on ESXi servers.Implemented patch management and vulnerability scanning using GFI LANguard.Supported the adoption and integration of new technologies within the organization.Key Achievements:Successfully implemented Kuwait Army-MOD Project with Hyper-V Cluster HA on HP G7 servers and installed Active Directory, DNS, Exchange 2010 with DAG for approximately 3,000 users.Designed, implemented, and configured a public and private cloud for Integrated Telecom-ITC-KSA using Cisco UCS equipment, Cisco Nexus switches, and Netapp storage.Successfully implemented a SAAS platform for Zajil's hosted HR system at Kalaam Telecom Datacenter in Bahrain.Migrated Exchange 2010 on-premises for 170 users to Office 365 E3 using cutover migration for the Arab Planning Institute Kuwait.Successfully migrated Active Directory from Windows 2003 to Windows 2012 and Exchange 2007 to Exchange 2010 for the Mubarak Al Abdullah Joint Command & Staff College (MAJCSC) of the Ministry of Defense.

Kuwait

• Perform regular checks on the status of servers, both hardware and software• Handle the tasks of managing data backup of servers through the checking backup logs and file restoring process.• Responsible for handling Desktop, Server and Network related issues.• Administration of Domain Controller and Application Servers.• Perform regular maintenance of servers through installation of software upgrades, patches and hardware upgrades• Monitoring Network Components and ensure they are performing optimally.• Installation, maintenance & troubleshooting of Operating Systems (Windows 2003/2008/XP/Windows 7)• System Monitoring - CPU Utilization, Disk Utilization, Memory Utilization, Load Average of the Servers.• Active Directory Administration and Troubleshooting.• Installing, maintaining and troubleshooting Finance system like Visual Big2.0 (ERP System)• Installing, Configuring and maintaining switches, modem, printers.• Liaising with the Vendor to provide the Systems, Accessories. Printers, Cartridge, Etc.• Provide reports, supporting documentation and other necessary information to the management• Responsible for monitoring the installation of networks and associated components.• Creating user IDs on Email server through Administrator backend link provided by the Provider.• Updating and maintaining the web pages on web server.• Taking backup of SQL Server 2008 and creating maintenance plans.• Maintaining File Server Providing appropriate file and folder permissions.• Maintaining up to date Antivirus levels on all machines company wide.

Mumbai Area, India

• Working on Site 3 Global services (a BPO with both UK & AUS processes)• Managing and Controlling the Microsoft Licenses in co-ordination with Microsoft.• Handling Active Directory user & Computers (Creating ID, Resetting Password, Lock /unlock user accounts, etc.).• Backing up and restoring files.• Update system as soon as new version of application software comes out.• Setup security policies for users.• Installing and Configuring Application software and security patches.• Providing Delegates Control to the Manager of respective team to handle the team and give control to the team member’s as per requirement.• Moving User from one Organizational unit to another Organizational unit.• Application Installation on Client PCs through pulling the setup Image.• Creating the Image and pulling Image on the Client PC as per requirement through Symantec Altiris and Big fix.• Creation of new domain user accounts and provides the access for the files, printers.• Handling McAfee server, maintaining, updating &preparing updated reports and handling all related Issues.• Liaising with the in house IT Team for Escalation purpose.• Working and troubleshooting applications like CCF, People soft, Citrix, Tallyman, VMware, Dialer, Service Checker, and CRM.

Mumbai

• Installation and configuration of Different OS & application on client PCs.• Handling all sort of Desktop Level issues on client systems.• Configuring VPN for Visitors.• Troubleshooting all kind of problem in Microsoft Outlook.• Also support network cabling and Nic`s configuration.• Configuration of Cisco VoIP phones (7960 series).• Troubleshooting and Maintenance of the VoIP phones.• Handling Remote Desktop & Net meetings Calls.• Liaising with Hp vendor support for Desktop Hardware maintenance.• Application Installation & Troubleshooting the different software’s & WEB applications which are used by Company.• Handling the LAN network of more than 1500 workstations of windows 2003 & XP.

Master Of Business Administration - Mba, Management Information Systems, General, Distinction

Bsc Computer Science, Computer Science, Pass