- Successfully on-boarded several new clients for Fraud Monitoring on Card Transactions- Gathered and documented requirements for Safer Payments (SP) and Incident Case Management (ICM)- Prepared Data Mapping documents to translate data elements of the legacy file systems for the migration to the new systems- Successfully managed the transition of clients of Verified by Visa from 3DS 1.0 to 3DS 2.0 - Built test cases and acceptance criteria for Incident Case Management and Fraud & Analytics Database

- Described as "more a technical BA than you think" by the Implementation Manager- Built and implemented Business/Stakeholder requirements and Functional Specifications templates- Integrated the Business Analysis function into the SDLC at the bank- Engaged business and IT stakeholders to document AS-IS and TO-BE processes for various bank and industry initiatives- Lead the elicitation of requirements using different techniques, such as workshops and meetings - Documented requirements for several projects, defined user interface, and achieved sign-off for the finalization of project scope- Built and/or reviewed test cases for various projects undertaken at the bank- Created and maintained Requirements Traceability Matrix for several projects, mapping solutions and test cases back to original requirements

- Deployed at Computershare Communication Services for the superannuation statements project- Performed testing of generated superannuation statement samples against data specifications and client requirements- Conducted testing for online systems developed for several clients- Collaborated with business users to elicit functional and non-functional requirements - Decomposed Functional Requirements into processes and use cases

- Involved in all project activities from inception to completion of the project- Lead Business Analyst / Subject Matter Expert for the ERP application developed for public sector organizations in Pakistan- Managed relationships with business stakeholders and senior government officials to analyze business problems- Translated business requirements into Functional Specifications, Use Cases, and Interface Designs for development teams- Organized and conducted workshops and face-to-face meetings with clients and senior stakeholders to elicit requirements for the ERP system in public sector organizations in Pakistan- Documented the AS-IS and TO-BE processes of client organizations in collaboration with business stakeholders- Built functional test scenarios, test cases, and acceptance criteria for the ERP system developed for public sector entities in Pakistan- Evaluated information gathered from multiple sources, reconciled conflicts, and provided advice to senior stakeholders regarding systems and process improvement- Mentored Junior Business Analysts and Test Analysts on tools and domain of software applications- Successfully conducted the User Acceptance Testing for ERP application at various public sector organizations- Praised as “a very good teacher” by clients and end users at various Federal Government entities after imparting training on deployed applications

- Central point of contact for clients regarding all issues related to ERP projects- Coordinated with internal and client teams for the deployment and implementation of applications at client sites- Provided administrative services and support to Project Managers and individual teams as required- Liaison between client and development teams to outline user requirements and application domain- Project Coordinator and responsible for Vendor Management for GIS Project at the largest telecommunications organization in Pakistan- Technical Writing; Project Documents, User Manuals, RFI, RFPs, and Project Bids

- Entrusted with the key responsibility of Inventory and File Management- Provided administrative and logistic support to the Project Office- Acted as recording secretary in internal and external project meetings, prepared and distributed minutes and action item summaries- Received, reviewed, processed and prepared responses for incoming correspondence