Hashir Zuberi Email & Phone Number

Islāmābād, Pakistan

• Management and configuration of Nayatel VAS services, including web hosting and email hosting for both dedicated and shared environments.• Managing DNS servers and service provisioning for Cloud customers.• Coordination with vendors including cPanel, Plesk, Zimbra, Axigen, Cloudflare, Cisco, etc. To resolve service issues in timely manner.• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.

Islāmābād, Pakistan

Islāmābād, Pakistan

♦ Configuring and resolving issues with Email hosting, SMTP relaying and Email filtration/Antispam services across both dedicated and shared servers♦ Troubleshooting and setting up Web hosting and DNS hosting services on both dedicated and shared server environments♦ Managing Domain Registration and Web Hosting requirements on both Linux and Windows based servers♦ Procurement and installation of SSL Certificates (Single, Multi-Domain, Wildcard) on both Windows and Linux based servers♦ Configuring, provisioning and troubleshooting Axigen and Zimbra based Webmail solutions.♦ Managing DNS and Zones for customer domains, ensuring smooth operations and proper resolution across servers and services♦ Service Provisioning and providing support to Ncloud customers, NAYAtel' s Public cloud service♦ Installation, configurations, and troubleshooting for Nwall service, leveraging Untangle firewall solutions.

As a part of NOC (Network Operations Center) team, following are our key responsibilities:♦ Monitoring NAYAtel network 24/7/365 – have a bird’s eye view of the network and services♦ Operating and configuration of SolarWinds NMS solution; device alerting/monitoring mechanisms♦ To schedule and ensure the process of maintenance activities♦ To provide FCR to SLA*** clients and follows up on their issues♦ Handling FTTT (Jazz/Zong/Telenor) and USF incidents♦ Managing Nayatel infra/OSP incidents/events♦ To comply reports on incidents, RCAs, RFOs/FTTT/USF/Audits

Islamabad, Pakistan

TAC (Technical assistance center) is a state of the art customer support center of Nayatel which aims to provide top notch technical support services to Nayatel's customers throughout Pakistan. Being an NSE at TAC, following are my key responsibilities:♦ Providing on call Level 1 technical support to end users related to Nayatel tripple play services ( Internet, telephony and vedio)♦ Troubleshooting issues related to FTTH GPON/BPON broadband users connectivity (PPPoE and IPOE home and corporate internet services, Huawei ONTs, BRAS/PE routers, IP Cameras, IPTV, basic cable TV and POTS telephony)♦ Attended basic engineering training module which includes operations and workflow of all operations departments including systems, core, access, vedio, managed services, transmission and NGN departments. In this detailed training module of one month, We were briefed about detailed mechanism of end to end operations of Nayatel and its all operations depsrtment

Islamabad, Islāmābād, Pakistan

Worked with Infrastructure Operations Department which aims to deploy and maintain fiber optics infrastructure across north region . My key responsibilities included:♦ Resolving customer complaints related to connectivity♦ Internet and MPLS services testing♦ Tracing fault on Core links and Customer links including GPON & DPLC connections and managing technical team of splicers and spanners for fault recovery♦ Coordination with IP-NOC and Technical Support to solve customer issues ♦ Proactive monitoring of infrastructure using Solar Winds and Huawei RMS

Islāmābād, Pakistan

Worked on Embedded Linux SOC, QuecTel EC21 IOT module, Genset remote monitoring system using SNMP, Smart Classroom Kit using Rasberry pi

Islamabad, Pakistan

Worked at Engro enfrashare with Technical Operations Department (Energy Management Team), NOC (Network Operations Center), Site and Infra department (Network deployment team). My key responsibilities included Opex Handling, Energy Gadgets Understanding, E-billing and Fueling processes, Monitoring BTS sites energy gadgets using RMS (Remote Monitoring System)

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, A+

FYP: "Smart Electricity Meter with Billing and Anti-theft System"

Intermediate, Pre-Engineering, A-

Matric, Science, A-