Hashitha Munasinghe Email & Phone Number

Colombo, Western, Sri Lanka

Management Services Company which specialized to Business Incorporation , Trademark Registration , Export Import Documentation , Business Formation and Business Legal Compliance with private and public entities.

Colombo

MGI Worldwide is proud to be recognised as a member of the Forum of Firms. With more than 5,200 professionals across 90+ countries quality assurance is paramount - it is at the heart of how we deal with our clients and the reputation we have built during more than 70 years of international service.

Koggala Free Trade Zone

Supervises and coordinates activities of workers engaged in packaging products and materials for storage or shipment: Studies production order to ascertain type and quantity of product, containers to be used, and other packaging requirements. Inspects products prior to packaging and returns rejected products to production departments.Observes packaging operations and inspects containers to verify conformance to specifications.Starts, adjusts, and repairs packaging machinery, or notifies maintenance department.Trains workers in operation of equipment.Requisitions containers and other supplies for delivery to work stations.Performs other duties as described under SUPERVISOR Master Title.May be designated according to type of container filled as Barrel Filler, Head; Bottling Supervisor; Can Supervisor.

Koggala

While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important.A Customer Service Assistant role will often include a combination of the following tasks:Answering customer enquiries or passing them on to the appropriate department.Giving information and helping to solve customer problems.Selling products and taking orders.Arranging services for customers, for example, booking hotel rooms or arranging car hire.Processing complaints and, if appropriate, issuing refunds.Taking information from customers and entering it on a database.Taking payments by cash, cheque or credit card.Making sure that the customer's experience is a positive one.Effective Customer Service Assistants can often quickly progress to a Customer Services Manager position where they would be responsible for managing a team of Customer Services Assistants.Skills and personal qualitiesCustomer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.