Hashley Kasseean Email and Phone Number

• Providing first level support to bank employees on both Applications & Change Level &Infrastructure level• Monitor help desk call lines and emails• Log all faults/incident raised by user in fault management/tracking system• Performing End of Day operations on Bank master, Branch power, MIS, Sparrow• Doing changes on systems (Ex: Interest Rate Change)• Perform backups and restores when required• Assist in software implementations• Assist during Project implementation• Involved in Data Centre and Disaster Recovery Centre relocation• Command line programming, communication skills, network monitoring,• Problem solving techniques, familiarity with wide range of applications and• banking systems 1st level Support & basic 2nd level Support (both applications &infrastructure aspects)• Unix based systems, windows, Active Directory, MIS system, Team Track, CoreBanking system• ATM-Sparrow systems• Perform system and data backup procedures• IT service delivery (Laptops, Workstations, projectors,• Telephony Voice recording and other ICT's)• Tracking & Escalating applications and systems faults/incidents• Core banking system monitoring• Data Centre & Network monitoring• Assist in new system implementation (Upgrades and Changeovers)• Disaster recovery systems (Business continuity plans)• Debugging issues and faults along side with Support team in• South Africa. ( Numerous issues treated during EOD processing)• Branch power, Sparrow Systems, ESS, TSM systems, Citrix Xenapp, UniPrint• Solutions, Datastore DSX, RDC....• Implementation of Finacle Core Banking• Implementation for Robotics projects and Automations of system.• Deployment of change requests.• Assisting users for testing application on UAT environment before deploying it toProduction.• Implementation for team track to remedy system.• Follow up of change, Service request.• Assisting CAB meeting before a change is being deployed to production.

Installing CCTV systemInstalling dome cameraConfiguring CCTV systemInstalling new HD in DVRConfiguring CCTV via web basis & on mobile phoneDoing back up for CCTV live online

Representing Canadian Immigration Law Firm of Dery & Associates in Marketing and promoting its legal and consultant services with candidates from Republic of Ireland, United Kingdom and Mauritius.

Managing the IT system for the campus in Dublin, Galway.Back up data on desktop Laptop & ServersFormatting the systemInstall printer on NetworkFile Sharing on the networkInstalling antivirus on the systemCreating new user logging on the networkUpdating Security on NetworkInstalling and configuring a router ADSLCountry ManagerMarketing for recruiting students for worldwideFront Office AdministratorManaging all incoming and outgoing callsAssisting new students on arrival for their application formsStudent Affairs OfficerDealing with student accommodationHelping students in preparation of CV’ and job search

Installing software patches, diagnosing and repairing common computer problems, monitoring internal networks, and repairing errors. Responsible for resolving hard disk failures, configuring software and drivers, and performing regular system upgrades and backups.