Hashma Mazher Email & Phone Number

British Columbia, Canada

Vancouver, British Columbia, Canada

1) Engagement Processor Role:• Managed financial statement preparation process, ensuring compliance and accuracy.• Quality review, proofreading, footing, and formatting when finalizing financial statements.• E‐filed or paper‐filed Canadian and US tax returns as required.• Prepare correspondence (engagement, management representation, transmittal letters) for financial statement finalization and finalize audit planning and findings reports.2) Administrative Role:• Acted as the primary point of contact for Partners, Managers, Managers, and Client Service Teams, providing responsive administrative support.• Independently managed Partners' calendars and contact databases, optimizing their time utilization and ensuring prompt responses to inquiries.• Coordinated complex travel arrangements with meticulous attention to detail and efficiency, including accommodation bookings and itinerary planning.• Submitted expense reports in a timely manner.3) Risk Management Role:• Generated new Entity and Opportunity records in the CRM database.• Verified the accuracy of Entity and Opportunity information received from Managers/Engagement Team.• Ensured timely receipt of essential risk management/compliance information from Managers/Engagement Team.• Maintained strict adherence to risk management and branding guidelines in alignment with National standards.

Winnipeg, Manitoba, Canada

• Accurately and efficiently entered data from claim forms into GWL e-disability system and mainframe.• Handled the responsibility of setting up around 30 - 45 insurance claims including routing them to the appropriate team members for approval.• Partnered with Intake Coordinators and DMSO staff to ensure client-specific needs are met.• Learn Assisted and trained new recruits in providing support functions as required.

Brantford, Ontario, Canada

• Negotiate, plan and assist customers with correct payment resolutions on one or multiple Credit Card accounts including Consumer and Business accounts• Research and answer questions regarding account status• Continually deliver positive and difficult messages, personalizing each and every call, while multi-tasking and navigating through multiple pages and accurately documenting each customer’s situation• Initiate consumer negotiations for debt recovery through phone and generate around 100-120 outbound and inbound calls a day• Inform debtors of outstanding balances while attempting to collect payments, review and verify customer account information• Perform financial assessments on consumer and business accounts and then place them in the appropriate program for debt repayment• Conduct payment transactions electronically and negotiate payment arrangements for customers on their accounts within Ministry guidelines and thereafter document them• Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts

Diploma, Business Marketing

High School Diploma

Cambridge Igcse O’ Levels Certificate