Over 14+ years of IT experience in the area of Business Analysis (7+ Yrs.) including Salesforce CRM Platform both as Administrator and Business Analyst Expertise at all phases of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC) involving requirements gathering, analysis, functional design, testing and implementation in Salesforce as well.CBAP (IIBA) Trained Business Analyst with in depth knowledge of Software Development Life Cycle (SDLC). Knowledge of Agile, Waterfall and Scrum methodologies of client’s business Processes. Gathered business requirements utilized UML (Unified Modelling Language) diagram, where various diagrams such as USE cases, Sequence and Flow chart to be made in the process. Proficient in prototyping and wire-framing, Customer support and user training. Ability to work both independent and in team environment. Manage the cross functional team.Experienced in Designing and review of various documents including the - Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents, created use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.• Project Management: Agile methodologies (Scrum, Kanban), Waterfall methodology, project planning, risk management, issue tracking, budget management, stakeholder management, Product Backlog Management, including backlog grooming, sprint planning, and user story creation, technical documentation and training, Time Management• Business Analysis: RFP, BRD, PRD, Requirement management, Prototyping, ERP & CRM, SDLC, Reports and Dashboard, Negotiation, Change Management, Decision-Making, UAT• Communication: Excellent written and verbal communication skills, presentations• Leadership and Team Management: Ability to motivate and lead teams, build consensus, resolve conflict• Talented Analyst with exceptional background in utilizing data from diverse information systems to build tools and forecasting models that remarkably improve organizational decision making capabilities• Skilled in data acquisition & extraction, data analysis (quantitative and qualitative) & presentations on conclusions gained from analyzing data.• Expertise in preparing reports, dashboard and stories in form of charts, graphs & Tables, using Reporting Tools (Power BI, Tableau, Alteryx)