Subject Matter Expert
CurrentAccountable for identification, development and investigation of consumer (Ireland) financial services fraud Organize and analyse data as it pertains to case development through the use of analytical tracking and data management tool Review developing cases, identify and analyse points of compromise, and communicate potential risk to Fraud leadership Determine action required based on established procedures and work with supervisor to handle more complex cases Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
